Vantage West Credit Union Corporate HQ (Not a Service Location)

"I have had two financial advisors from vantage west the first was great she left and was replaced by a fellow you don’t want near your money don’t let these people near your money I learned the hard way. Not only was the guy incompetent but he is an arrogant prima Dona."

"I cannot begin to express how deeply I loathe this archaic, lazy institution. The overdraft privileges are worded differently in the app and an agent had to put in a request to update because it was so poorly worded, they’re systems are slow and lagged by weekends which is INSANE in this day and age, all of the tellers and phone clerks are rude, they never do follow up call backs when they say they will, they sent me a letter about a dispute saying it was going to be denied even they it was 30 days before I was ever supposed to send everything (even the teller was like yeah you shouldn’t have been sent this). If they don’t get with the times they will be left in the dust- they have never made me feel like a “member” and I am looking forward to being able to close my account with them"

"Customer support and card services did not resolve my suspicious activity. Their aggressive attitude and juvenile behavior is on a level of unprofessionalism that you would expect from a 9 year old. My security was at risk as they had multiple people talking in the background and when I asked for her name she had difficulty spelling her name without a person helping her. I am a business owner and military veteran, not once has my service been recognized or resolution brought to inability to use my account after many attempts. I'll be closing all accounts with VWCU. Shameful and embarrassing financial institution."

"A terrible experience, stay far away from this credit union! The staff is kind, but extremely uneducated. I was working with their auto loan department to finance a vehicle off Vroom - Online Dealership (2nd largest in the country), they approved me for $10,000, I had the dealership send me the paperwork to send to them. I subsequently opened an account with VW, had them pull my credit, and during the very final step of the process they informed me they actually do NOT work with Vroom... After I stated many many times that is where I am financing a vehicle from. So... I opened an account, had them hard inquire pull my credit, and have the dealership finalize paperwork only to be told "sorry we don't work with them"... So now I have to go into the branch and cancel my account (they won't do over the phone), and have multiple hard credit inquiries on my score... Plus, the dealership has to redraft all my paperwork causing 2-3 days delay from me getting into my vehicle... An absolutely terrible experience. Save yourself the time and stress... Chose literally any other credit union to do business with. Don't trust your money with clowns who don't know their own loan policies. All said and done, feels like I was lied to just so they could get me to open an account with them. Disgusting."

"5 stars for Cara McCarthy. I've had another auto loan in the past and currently have a credit card with vantage west. When I first applied to refinance my current auto loan I spoke with someone by the name of Nathan who was not so great. I then requested another loan officer and dealt with Cara who has been awesome! Shes a great asset to your company. Will continue to give my business to you guys"