Pima Federal Credit Union

"I am very happy with you guys, because Clarissa diffused a bad citation and then took care of it efficiently I am and will be loyal to this branch. Thank you for hiring such quality people"

"Pima Federal used to be good... AVOID BANKING HERE AT ALL COST... THEY DO NOT CARE about their customers.... after months of problems on their end, from shortages of personnel, very long wait times when you call them, and their mobile application being just horrible, and I am pretty much done with them. They do not take any opinions and do not care to change. They do not listen to their customers and do not care to publicly address their issues. (Rubbing salt on the wound is them calling their application an upgrade when it clearly is not... Please stop calling it that.)"

"it's been over a month of their system upgrade and there are still problems with online banking and getting through to someone. I made a loan payment on my app and I incurred a late fee, even though i am within the grace period. I have been on hold over an hour to get the fee waived. there is no option to chat or email or get a call back. It's been over a month, this is getting old and should be fixed by now."

"Worst bank in the world.. don’t do business with them.. customer service is Negative 5 stars.. they don’t deal with customer concerns very well.. as if they were doing you a favor.. customer service calls are a joke and they only have one customer service phone line for allllllll Tucson.. i waited 1 hour and 10 min for being 3ed in line.. That I finally gave up... they also have another joke saying “if you like a call back we will put you In line” hahaha they call you back and the system automatically hangs up!! Lmao I think it’s a great way to conduct business shadiness... If you have a real issue and need fixing right away... they are not it!!!! Turn around!! I’ll save you some time.."

"Horrible institution!! The fact that they call themselves "Pima Federal" is disgusting and the owners should be ashame of the fraudelant services they run Spoke with Paty and Jeniffer and who mocked the financial situation of others, shaming them for lack of funds as if it wasn't bad already. Paty who was a Spanish representative was so unprofessional and hung up, stating that I was disrespectful to her, which didn't happen, the frustration was towards myself. I tried to call again and was ignored, placed back on the queue four times. Who runs this? This is unprofessional and they need to step up their game with the creation of online banking institution that excel in customer service. This is an old fashion bank that needs to replace their staff if they lack sympathy, knowledge and understanding of their app and how hard it is already. Tried to freeze my account so I don't accumulate more charges almost 100 dollars in overdraft fees within one day should be a crime. The Federal Reserve committee needs to regulate this awful place."