Petco

"I came to this store today to buy a hamster, and the employees were amazing. I’m pregnant and have been not feeling well, and having some issues with my blood pressure. I ended up collapsing and nearly passing out at the register while checking out. Very embarrassing lol but the employees were so nice and concerned, and everyone was helpful. And I really appreciate that. As for the hamster, we got home safe and he’s adorable and has such a big personality and has been exploring his new home :)"

"Conflicted. Aquatic selection was decent which is nice to see but the employee that checked me out made my visit pretty terrible. Her initial attitude was immediately that of "I don't care and what do you want". I understand a younger workforce may have these issues but this was just uncalled for. From asking how to do a pickup, to if I could pay for my other things that I shopped around for at the same time, to the asking for name and ID....EVERY little bit of effort she had to put into the interaction was annoyed and and rude. Came across extremely disrespectful, didn't help me bag my things even though it was very clear I was also struggling with my 2 year old in that moment..made me go to another counter to do it myself with one hand and yes plant water did spill in my bag uuggghhh. It could not have been a worse representation of the company or herself as a professional."

"This store used to be nice. But almost all the fish tanks were cloudy and algae all over and dead fish in most tasks. What happened? This is awful. Poor animals."

"This store has to be the most awful pet store I’ve been to. Even PetSmart takes better care of their animals. Immediately upon walking in, there’s stains all along the carpet. There is definitely not enough adequate space for the hamsters as they are overcrowded. The worst of it all: the aquatics section. Don’t you guys have someone to take care of your animals??? What kind of lazy management lets their animals live like this? (Attached pictures below). Excessive algae growth which indicates a lack of care and maintenance within the tanks which could easily be fixed if given time and attention. Oh and where they keep the supplies? Absolutely disgusting as well. Dead fish sitting in cloudy water on a counter??? If they can’t keep their own stations clean, why should they be allowed to keep live animals? At the end of the day, it all falls on poor management. The only reason I gave a star at all is because of grooming, Melissa is absolutely wonderful and so was Christina who rung me up."

"This location is just fine, though the layout is a little odd and they seem understaffed. (There was only one cashier on a busy Saturday afternoon.) That said, the staff they do have is friendly and helpful. There is plenty of parking and the store has a lot of variety. The prices are reasonable with a lot of sale items."