Baja Auto Sales

"Elite was really friendly and helpful. He made this first time experience easy and simple. I’m so happy with my car and can’t wait to do more business with Baja!!!"

"I had a very bad experience from the start. I spoke with a sales person. I don't even remember his name, he had an accent. We told him what car we were looking for and he was browsing the computer and every time he had a car up on his screen we had to ask every time to see the vehicle he pulled up. We came across a vehicle we were possibly looking to purchase, 2013 Honda civic. Had some sun damage and was sitting in the lot for almost a year. My husband took it out for a test drive and he found some problems with the vehicle. Suspensions and shocks were shot, Motor mounts were vibrating really bad. It also had a nasty take off pull. I can only imagine what problems the engine or motor could possibly have. They wanted $14900 for the vehicle which was too much for the problems the car was having. We offered $1200. The sales person was horrible at answering questions and kept saying I don't know to everything we asked. We spoke with the manager and informed him of our concerns with the car and he mentioned he could have it fixed if we were to purchase. I told him that the car had been sitting for almost a year and that if he wanted to fix it, it should have been fixed a while ago. He rejected my $1200 offer. We thanked them for their time and were walking out when Kelvin Pimentel approached us and asked what vehicle we were looking for. At this point I was already just wanting to leave but I gave him a chance to help us and we sat with him. He was very thorough with the process. He was very friendly and funny. He went above and beyond to make sure I got the vehicle I wanted and was pleased with. He went as far as taking us to one of their other locations and surprised us with a vehicle that I actually was interested in. We brought the vehicle back to the original location we were at and talked numbers. Kelvin made everything so easy and fast from start to finish and I walked out with a 2015 Camry. I HIGHLY recommend speaking with Kelvin. He knows his stuff and will get you the right car your looking for. I Would definitely come back after our experience with Kelvin."

"Baja Auto Sales provided me with excellent service. My family and I had been dealing with different dealers all day. We came in with very little hope and we were able to buy an amazing car thanks to them! Customer service was top tier. Eddie and Marcos were super helpful. Will be recommending this dealership to family & friends."

"Very great dealership experience and would recommend to anyone. Felipe the salesman was super kind and understanding. Eddie was caring and laid out everything super clear. These are the nicest people I’ve ever seen at any dealership. Because of them we fortunately were able to buy a car at a very reasonable price. Thank you guys!"

"TLDR; We bought a Jeep, they agreed to replace the top, did it wrong, the top came off while we were on the highway. We had to use zip ties to make it home. We missed my grandma in laws funeral, and now they will not respond to any of my calls or text. 1. We purchased an 08 Wrangler after agreeing with the sales team that they would completely replace the soft top that was damaged. 2. The service team ordered the wrong soft top, so we had to wait an additional week to get our car. 3. After two weeks of waiting and no real pick up date for our car, I told my sales person I was frustrated from waiting and that I was coming to get my car to just finish the work myself. My wife’s grandmother was dying, and we needed the car to make it out there to see her one last time. Magically after two weeks of waiting the car is “done” the same day I was trying to reach management. 4. I had the car for a day and a half before heading to California, it sat parked I had to work so I didn’t get to drive the car much. But we were assured it was “good to go.” That Friday we left on our trip, as soon as a bad gust of wind hit us, the top flew back began to come off while we are on the INTERSTATE. (Mind you our 2yr old is in the back seat. 5. We drove over 90 miles holding the top down ourselves, driving 40 mph until we got to Barstow, we then bought zip ties and were able to get the top to stay down. It turns out, that they only partially replaced the soft top. Key structural pieces around the doors to keep it on were NOT REPLACED AND ARE MISSING. this caused our top to come off while driving! 6. After telling my sales rep this, he sets me up to head to Newport Motors so they can fix it. I get there, the guy has no clue why I am even there. I explain everything, send him a link to the part that is needed to put this problem to rest. The service guy assured me they would order it, said he was going on PTO and would update me next week when he is back. 7. I text him the next week, he says he is still on PTO. Ok that’s fine, I’ll follow up on Monday. I text my old sales rep, and I get no response from him. I allowed until the following Tuesday to reach out to service, and I get nothing. No one ever answers the phone either. 8. Now I have to purchase an additional $300 piece that was supposed to be fixed, I am driving around with zip ties holding down my top, and these guys just totally forgot about us. And worst of all? My wife missed her grandmas funeral last week. The winds were so bad on the interstate that the top was going to come off, so we had to turn back and regretfully miss the funeral. Don’t buy anything from these guys. It’s crazy that their service team doesn’t understand a simple Jeep Wrangler and and somehow everyone including the GM are always on PTO or out of the office."