Maricopa Community Colleges 2411 West 14th Street, Tempe, AZ 85281

"I'm really glad the Admissions office here decided to take a chance, be innovative, and hired an AI chatbot called Tina. I emailed the office to asked some questions about subsequent courses as a NON-credit taker. I made sure the email is as detailed as possible by including bullet points, bolded, italic, and/or underlined words, and examples, so that the email can be answered in one single swift response. The problems it seem is that the AI chatbot Tina seems to only pick up on specific keywords in your sentences and tunnel-visioned on those words and respond to only that specific word. Even when you explained that you already clarified that you are asking about a NON-credit course and not seeking a degree, as I already have one, in my last email responses, the AI bot continues to double down and respond to those keywords. By the third email, the AI chatbot Tina ignored my email, instead of reading the email once and answering/redirecting me the first time. The problem with this AI chatbot, that other bots do not have, is that when they don't know the answers, it will simply redirect you to someone who is more knowledgeable or may have the answer you're seeking."

"Attended Rio Salado. The school overall is okay for those trying to go back after not being able to finish after HS. the advisors are not helpful. I’m obtaining my associates to transfer to a state college and am now just finding out I should have applied to ASU a year prior to completing Rio Salado. I would email and call and leave messages for my advisor regularly and he wouldn’t call me back. When you call the main line they just say “look online for this info”. Remind yourself this is a business for them and not a place to help educate and serve the community. It’s all self serve so if you need help I would recommend showing up in person. Again this is a business is this not an educational institution. They just want your money they don’t care about to outcome of your hair work or success."

"I have requested information about 15 times now and yet unable to get in contact with a counselor. You all deserve to be fired and new counselors need to come in. The ads you put on social media are false advertisement."

"Love that my wife pics up classes to increase her education that we pay for monthly and the 2 days out the week that she is not working at the emergency medical location she works for the site is down and and makes it so she is incapable of doing her assignments thus effecting her grades. Get your stuff together! If this continues I will be filing a complaint to the state department of higher education because it's unfair to students and is by all means stealing money."

"Recently applied for a course to take online. After a few days of back and forth with different departments I was informed that since I don’t have an official reading class or a reading placement test done I can’t take a mid level biology class and that is after disputing their rejecting my previous biology classes as sufficient for their program. I’ve never dealt with a school so backwards with their prerequisites. My transcript shows over 125 credits worth of classes but I guess I can’t read well enough to be in their classes. What a joke."