HonorHealth Medical Group - McDowell Mountain Ranch - Primary Care 10419 East McDowell Mountain Ranch Road, Scottsdale, AZ 85255

"I just moved from Texas. This was my first visit. I hate to admit I was very apprehensive. I had been with my previous doctor >20 years. I received a warm welcome. Everyone was friendly, knowledgeable, and professional. Dr Donaldson took an extensive history, answered all my questions and developed a care plan in that will address my issues and help me keep a healthy lifestyle."

"Waited for an appointment, liked the doc, which I was doing another follow up with. Drove from Cave Creek to McDowell Mt Ranch location. Had called to notify the call center I was going to be a few minutes late due to traffic. Nice lady on the phone said not to worry. Was 7 min late for check In at front desk. Other patients still waiting in the waiting room for the same doc. Was told I had to reschedule, it did not matter. I was 7 min late. I needed to be seen, and appointments were scheduled months out. . Would have to wait however long it would be for the next appointment. Have not been back sense. Hopefully, will never need to use the Honor Health GP again! Was treated as though I commuted a crime and even though I called en route, and was told no problem, the employee at the front desk said the person at the call center had no right to tell me this. This bridge burned to ashes. Hope this doesn’t happen to many patients."

"I chose a doctor as my primary care at this location. After the initial visit, I tried to schedule a problem visit and the practice was unable to schedule me for five months. Needless to say, I moved my primary care to a doctor who had the capacity for new patients."

"Since becoming a patient of Honorhealth Medical Group McDowell Mountain it’s been a good experience. I really like the on-site lab that safe so much time. Each of the doctors staff and front desk all take time to look you in the eye, and answer your questions."

"I was running late for an appointment, because a colleague’s kid was in the hospital and she was in a bad shape. I felt really bad for her and was very sad myself. My husband called the doctors office that I would be 10-15 minutes late. The call center said that it was ok. I reached 11 minutes 30 seconds late, but the receptionist marked me as no show. And cancelled my appointment. Dr. Janelle Donaldson according to the honor health Scottsdale office manager refused to see anyone over 10 minutes late. I have often waited for her for over 30 minutes at the doctors office. It was a very disappointing and deeply disturbing experience for me. I never expected Dr. Janelle Donaldson to have sent me away for being 11.5 minutes late."