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Dignity Health Medical Group Family Medicine - Gilbert
3477 Mercy Road, Gilbert, Arizona, United States
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About the Dignity Health Medical Group Family Medicine - Gilbert
Dignity Health Medical Group Family Medicine in Gilbert is a leading healthcare institution located at 3477 Mercy Road in Gilbert, Arizona, United States. Our dedicated team of medical professionals provides comprehensive family medicine services to patients of all ages. From routine check-ups to chronic disease management, we are committed to providing personalized care that prioritizes the health and well-being of our patients. With a focus on compassion and excellence, Dignity Health Medical Group Family Medicine in Gilbert is here to help you and your loved ones achieve optimal health and wellness.
Reviews of Dignity Health Medical Group Family Medicine - Gilbert
"I saw the commercials on TV where Dignity Health Medical Group has a 'team' of doctors ready to help the patient. Brand new building and location. My 'team' was made up of DO's, not MD's. Dr. Alvarez (DO) is a resident, one person in medical school and the supervising physician. Three people in the room. The supervisor tried to let Dr. Alvarez take the lead but kept dominating the conversation. Clearly Dr. Alvarez was lacking experience. After my appointment, I was told that this location is a teaching facility. This was not my preference however. I left with a referral to a surgeon. On 11/16, the surgeon’s office told me to go back to Dignity Health to get a pre-op EKG. I called and spoke with, Serena, who said she would “put in my request”. I asked her to transfer me to a scheduler. She said she couldn’t do that and I’d get a call back. When? She didn’t know. At the end of the day, I got a call back from Dr. Alvarez's medical assistant, Laurie. Immediately Laurie had an attitude, telling me the request was short notice. I told her it was the surgeons request, not mine. I asked why Serena could not just schedule me that morning, as we’ve already lost one day. She told me Serena is with their "answering service" and you won't ever speak to a clinician when you call in, only the answering service. I told Laurie that my experience with Dignity Health has been frustrating to this point, and other doctor’s offices still answer the phone and check their schedule. No apologies from Laurie. Instead, she decided to get nastier and told me if I didn’t want the appointment (which didn’t work for me), she would put in my chart that "I refused care and refused the appointment". I told her to do whatever she wants and I hung up. What a horrible person. If you value good care, a friendly knowledgeable staff, and easy interactions, I would not recommend this office. Keep looking. Dignity Health also has an online patient portal. Of course, they didn't set that up for me either, so when I logged in there was zero information about my care. And when I called to cancel my follow up appointment....that was another 20 minutes on hold. And while on hold I got to hear recorded messages about their 'great' patient portal....you know, the one they don't even set up for you. Clearly they have some bugs to work out at the new place."
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