One Medical Seniors: Greenway 3202 East Greenway Road, Phoenix, AZ 85032

"My husband and I both go to Dr. Underwood and our Health Coach Resha. Both are professional and easy to talk to . Dr. Underwood is a listening doctor which I really love. I would go where ever she practices. It doesn’t matter what side of town she is on. I travel fifty five minutes to get to her office."

"I've been a patient for a few years, going back to when they were called iora. I've never had to wait more than a few minutes when I arrive for an appointment. I usually get a full hour with the doctor and life coaches. The staff is friendly and efficient. They do blood draws in the office, and do a great job."

"I have been an Iora patient since 2019. Initially, I was very impressed with the practice, their interactions with me as a patient, their efficiency. Over a few months, I became disenchanted with the physician that was assigned to me so I asked to be switched to one that was recommended by the nurse I'd been working with. I switched to Dr. Pena and have seen her once, maybe twice. I have no complaints about her treatment. She is an excellent doctor. I've also had some excellent PAs, one of whom diagnosed pneumonia over a telehealth visit hearing a wheezing the I couldn't even hear. I can't say the same about my case managers - one or two good ones, the rest don't seem to be able to manage my case. I also had some counseling with Morgan, who was terrific. Over the past year or so, I've become more and more frustrated with their lack of communication. At least twice I've addressed something on their patient portal because the implied message is you can message them through the portal if you're not experiencing an emergency. And twice now -- in 3 months -- I've received no response to the portal message. A couple of the staff at Iora have said the best way (though not perfect) to reach them is through text messages. I have had absolutely NO LUCK with the telephone. So bottom line is this: I'm looking for another primary care physician. I'm going to avoid the IORAs/OneMedicals/Oak Street Health type facilities. I don't think they live up to their promises. I was originally glad to go to a facility that claimed to specialize in elder care but they seem to assume that because I'm older, I have lots of time of my hands to try and contact them. Sorry, but that's not the way I choose to spend my time."

"I’ve been a patient at this location since 2019. When I joined Iora I was assigned to a primary doctor and a health coach. I was able to review all my test results through their portal, along with notes from my doctor regarding any concerns, changes or suggestions she had. My health coach was my go to person when I needed assistance. Since then, I’ve had a mammogram and a bone density scan. I’ve sent numerous requests to my health coach, inquiring about my test results. Zero communication from anyone. My account in my portal hasn’t been updated since last year. I called and spoke with a young man in April requesting information about my test results. He didn’t have any updates for me either. Said he would follow up with me. Since then I received a letter from the imaging center I used for my mammogram and learned the test came back normal. I still don’t know about my bone density results. As a patient, is this the new norm now? Is it up to the patient to chase after test results but never receive a reply ?"

"This is the best place I've ever gotten healthcare from! The whole staff is polite, friendly and professional! They treat you like you're important, I actually enjoy going to my appointments there! I highly recommend Iora Primary Care! They're AWESOME! I just want to add that Dr. Pena is the nicest doctor I've ever had. She's smart, professional, and listens to you. She treats you like you're very important to her. She's AWESOME!"