Integrated Medical Services - Primary Care 13555 West McDowell Road, Goodyear, AZ 85395

"Scheduled an appt, never to receive the address AT ALL in the automated text reminders or via email so I could actually get to my appt. Being a new patient, I had no idea there were multiple locations close together. I used Google to get here. It only shows IMS Primary Care on the reminder. Because the accurate location is 15 minutes away I would be unable to be seen due to the 10 min late policy. Poor intake process and incompetence of a medical group to not provide critical information to patients in order to be seen. Unacceptable in 2024 that you aren’t leveraging BASIC technology to inform your patients. Finding another provider NOT apart of this group."

"I see a lot of doctors and going to this Office is Incredible. The staff is nice, caring and gives a lot of compassion. Dr. Lonquist is just Amazing. He was there when I needed help and food. He gave me a hug and that will always be on mind and in my memories. That a doctor went out of his way to help me out."

"I would give 0 stars but then I can’t leave a review. It’s frustrating calling a doctors office two days in a row for an appointment and no answer, sent to answering machine with a filled box so I just get hung up on. Tired of hearing over the phone excuses then when I get there to the office and they’re entertaining themselves on a personal phone call instead of taking care of the actual patient calls"

"Worst place you could come. They just care about the money not the patient. Like the other comments say worst costumer service anyone could have. Called multiple times, went in person and they refused to correct my billing which they were the ones that mest up but cannot admit to their own mistakes. Instead I get if you want to talk to a provider about your billing you need to pay your copay… trust me stay out of this business if you don’t want to end up with a bill, which my procedure it’s covered 100% by my insurance but this facility is money hungry."

"Absolutely horrendous customer service here. My experience from past visits is pretty awful, as they will keep you on hold for exceedingly long periods of time, when you're just calling to get your results. Today, I tried calling at 12:30 to schedule an appointment, and some smug-sounding voicemail stating the "office is currently closed" greeted me. Just tried calling again at 1:11, and the same thing. Uh...no! According to the posted office hours online, the office closes at 5! "Currently closed" in the middle of the day is a downright joke. Even if they were on lunch, good customer service would dictate they still have someone answer the phones. I would suggest going elsewhere for your healthcare needs."