The UPS Store 4340 East Indian School Road, Phoenix, AZ 85018

"Went in to get some help since I was having issues with a package being delivered. Explained to the guy with glasses that I've tried resolving the issue online, called UPS, but the guy didn't even bother looking into it. Just said to go online that there was nothing he could do. All I wanted to know was where the package was located so I could pick it up. Bad online experience, app experience, call experience, and UPS store experience. Wish sender would have picked FedEx instead."

"Himen (The Manager) and his associate were nothing but rude when posed with a simple question. When I asked their names, they purposely said them fast to avoid me understanding them. I called today around 12:40pm to see if I had a package there and their response was “We have a lot of packages here since we were closed the last two days”. I understand the busy season but that is no reason to be rude. I will no longer be using this location and I suggest you do the same."

"Charging $6 dollars to print a shipping label that’s already been paid for is criminal. I understand maybe a .20 cent fee or something but SIX DOLLARS???? Six dollars to open an email and print it is insanity. It took all of maybe 30 seconds to do and one piece of paper surely doesn’t cost 6 dollars. There’s absolutely no way to justify that but pure greed. I used to do all my Amazon returns with UPS but I’m not going to do business with someone who takes advantages of customers like that. Shame on UPS for allowing this to go on."

"horrible customer service. a package was to arrive to our home on tuesday but needed a signature and was delayed to a day i wasnt home. The shipping company gave the option to allow me to pick up here and i chose that. the store wanted to charge me $10 just to pick up my package. Ridiculous customer service. I will purposely go to a different store from now on. edit; i can’t even reply to their reply but the time to discuss it was while i was in the store, not when you said the package would just sit there until the $10 was paid."

"The service at this location is exceptional! I received help with detailing out some prints. The staff there were attentive and eager to help resolve even the smallest details! I was especially taken back by the efforts put forth by Mark. He worked as if I was paying him a million bucks, just to print me out some samples of the prints I wanted; going out of the way to set me up with variations on want I wanted and all. Highly recommended for all your printing and shipping needs!"