U-Haul Trailer Hitch Super Center of Sun City West

"Chris stayed late and went way way above and beyond to help me when my trailer lights weren’t working. Basically save my whole trip. Super impressed with the customer service here from all members of the staff."

"Came in with a simple job - remove my old ball hitch from my motorcycle. Manny took the time to help me out on the spot. Thanks brother!"

"I scheduled a hitch installed at this location, a hitch specifically designed for my vehicle. The installer and manager decided the heatshield on top of the muffler was not required despite the hitch manufacturer providing instructions to the contrary. I insisted they installed it and they did but a very poor job - they lost fasteners since they had thrown them away. put plastic push nut instead of a steel nut and bolt, parts not reinstalled correctly, wires inside bumper not reattached - loose. Needless to say if you need a hitch and go there, watch what they do!!!! I would absolutely not recommend a hitch install at that location. Now i need to spend substantial dollars at dealership to fix their mistake. Update: after further inspection, my car is missing two critical bolts that keeps the bumper fascia attached to the body!!! How can someone forgets to do this. Update 2: I got in touch with someone at U-Haul Corporate and they agreed to take the car back and fix / assemble the car back correctly. All fasteners are re installed, hitch bolts torqued. Update 3: I revisited the location and I am quite impress on the improvement they have made. Improvement in cleanliness in both the store and the "garage" where they install hitches. I updated my rating by one star to acknowledge the improvements."

"This location appeared to have enough staff but two people working and the others standing around while the others worked. One register could not take cash and noone to help the cashier trying to finish the transaction. What could have literally been a 5 minute visit, turned into about 15 to 20 minutes because the other cashier was the only one who would help but was in the middle of helping someone so couldn't at that moment which is understandable. The other cashier finally finished and then helped. Noone else stepped up."

"We had a wedding planned and rented a 9' van. We had no issues with pickup, of course, they wanted our money then. The problem was in the return the following day. I showed up at 11 and by 12 still hadn't been cleared by their inspection or even started the process. At least 5 people who came in behind me were served as quickly as possible, of course, more money is more important than already paid customers. I ended up leaving without finishing the return process and being told a receipt would be emailed to me when they finished; Still haven't seen it 7 hours later."