Diamond Brooks Bottled Waters 3025 South Avenue 4 East, Yuma, AZ 85365

"Poor customer service and even worse delivery service! Biweekly deliveries come about once a month if we are lucky. I had to call daily for weeks straight inorder to finally get in contact with the manager. There is only one nice lady in the office named Lisa who actually tries to help.. The other one seems like she hates her job/life and just interrupts/ cuts you off she's extremely unprofessional and rude! You might think bulk water might be better... Nope! We've tried both services and both suck. We switched to the bottled service after contaminated water was pumped into out tank. When we called do you think they were concerned or apologized? Nope. Just was quick to brush it off and ask if we needed more bulk water as a solution. It took two years for them to finally pick up the bulk container. I've tried to ask if they could give anyone of the household members a call prior to arriving thinking no water was our fault. Again the rude lady was just quick to cut me off stating no call is nesary and to have the bottles waiting outside for friday... Friday never comes!!! Each time I call it's oh it's next week or we will have someone out tomorrow... last time we got water delivered was the 29th of september!! It's the 26th of October .. Talked to the manager today and was told that we aren't scheduled until next week!!! Absolute mess of a company. If anyone tries to reach the manager "Candy" call between opening time and 11 am maybe after two weeks you might get to talk to her. The manager said she could have someone deliver some tomorrow to hold us over... We shall see if anyone actually shows up. 10 out of 10 do not recommend! Do not get this water service if you actually need water!! Sincerely Wellton"

"I have been trying to get water delivered since October. I just called today 8/25/2023 at 2:32 pm and the girl said "can you please hold" ? I said "yes". About 1 minute later the busy signal came on........She hung up while I was waiting."

"Everyday for the past month I’ve been calling to request water, they say they will have someone go and fill it out and they don’t. Yesterday I called and the person that answered said they were in my route and that they would be going forsure and still no one showed up. I called this morning asoon as they opened they promised someone would be coming by. It’s 4pm and still no water very unprofessional. Calling the office and no one answers"

"Not sure what their issue is. They seemed real happy to accept me in as a new customer. Now, following up and getting them to actually provide their services is starting to become a real PITA. The lady who answers the phone is rude and acts like she doesn't care. Wish there was a real company that provides the same services who are actually prompt and professional."