The UPS Store 120 South Houghton Road, Tucson, AZ 85748

"OUTSTANDING! In and out quick with my Amazon return ... and the staff was smiling and friendly!"

"This UPS store saved my life and I’m not exaggerating. I bought a purse organizer online and decided I’d order a different color after trying it out and not loving the one I had picked. My husband returned the original one thru trusty UPS the next day since I had placed an order for a replacement. About two hours later I realized I was missing my card holder - with my debit/credit cards and IDs. I called the UPS store right away and explained that I thought my card holder remained in the returned item. Praying it had not yet been picked up, I asked if they would check. Obviously this was a huge hassle for them — but you know what: they did it anyway! And didnt even seem annoyed. If anything, they were helpful and sympathetic. Within 30 minutes of what I imagine was searching through countless cardboard boxes these superheros called me to tell me they found it. I cannot articulate how grateful I am. What was the alternative? Calling the company that has their customer service off-shore while my wallet was sitting in a random warehouse? I would have gotten no where and risked my credit and identity being compromised. These people for real saved me. My fault for sure, but I can’t even tell you the relief I felt. Don’t make the mistake I did, but if you do and catch it soon enough this store has your back! I hope their management sees this and knows I’m forever grateful to the wonderful staff of this location."

"I've patronized this store several times and usually have no issue. That changed when I was trying to drop a package off for shipping one evening. I arrived 8 minutes before closing, which is admittedly not much time. As I approached the store the employee was in the process of locking it and had rolled the security gate closed by the time I arrived at the door. I stood there and they acknowledged my presence and then continued locking up. In summary, if you can get here during the day it's fine, if you're too close to closing time, try the FedEx on Tanque Verde and Sabino Canyon."

"Recently started going to this UPS store after receiving terrible customer service at the location on Golf Links and Harrison. They are fantastic! Always kind and helpful. Glad to have found a different option close by."

"Shippers beware, the store had been so helpful in the past. May be helpful right now, but please avoid Marissa at all costs. You will never meet a more surly and indifferent staff member who is less apt to help you and more apt to blame you for the technological hurdles that are common with any returned package. I have never in my life felt less welcome and less helped. If you're comfortable with doing it all yourself and leaving it up to chance then this is the store for you. Otherwise go elsewhere to find actual customer service."