The UPS Store

"Every time I’ve come here every body is so helpful and kind! Seems like a really nice family owned business I’d recommend to anyone. Cathy especially is super helpful!"

"Outstanding customer service at the store. I use them once or twice a week and I’ve never had a bad experience. Always very friendly and efficient.!"

"My wife and I went here to return Amazon packages. The “Owner/Notary” as listed on his shirt was on a personal call. We stood there patiently waiting for his call to conclude. After approximately 10 minutes, another person walked in and he said “I’m getting a line in my store, I need to let you go.” He immediately turns to the person who just walked in and asks how he can help them. My wife looked at me confused and I said, “Excuse me, we’ve been waiting here awhile while you were on the phone.” The owner replied, “Yeah, but she’s waiting to pull up the code.” I explained my wife already had the code pulled up and he hadn’t instructed us to do anything while he was on the phone. He grumpily began to assist us. Clearly this location is not customer service oriented. I’d recommend going somewhere else where employees/owners act professionally. Update/Reply: Glad you reviewed the footage. Yes, my wife was scrolling through her phone getting the amazon return codes ready. I'm confused on the "multiple tasks" the man had going on. He was on a call, watched us come in, we waited for his call to conclude, then he tried immediately to help a customer who had just walked in the store. I'll pick a different UPS next time. His "apology" was forced because I made a comment about how rude he was. No thank you."

"Customer Care Service was beyond what I could of imagine. Aaron was very patient with me as we were designing a Celebration of Life poster for my mom. I had no idea where to start except for the words. Thank you"

"We shipped 20-30 boxes (fragile items, big and small items, furniture, etc.) w/Kathy - she could not have been more helpful and patient with helping us. She determined the best way of shipping, appropriate size of boxes, and packed expertly. She made the move easier and took a lot of stress off of our shoulders! We could can not rate the experience high enough. Thanks you!"