The UPS Store,

2004 East Irvington Road, Tucson, AZ 85714

"UPDATE: I returned to the store today to meet with Ryan the manager. The employees in there told me he’s not here and it’s currently 1:22pm. What kind of operation is this UPS? A valid customer problem and I’m being treated like this? Bad example for UPS. I shipped very expensive coffee to a client and dear friend to Chicago and my friend never received it. It was damaged during transit. My friend filed a claim and it’s been over 3 weeks and no check has been returned to me for damaging my property. Guilty by association in my book. Management and owner have not gotten back to me. I plan on taking this UPS to civil court for this, this is unacceptable. It’s been over 3 months since I’ve sent this coffee and UPS and this location refuse to help me."

"Quoted me with $70 packaging. When the item was delivered, I was told that they don't remember this and increased the cost to $110. The item was there for 5 days and I had to call them to send it out. I was on hold more than 30 mins one time when I called. If you can't do a job, don't accept it!"

"Always greeted the minute you walk through the door. Great staff, super fast, in and out each and every time. Thank you for the amazing service you provide!"

"I have been using the facility for 3 years. I lived in Flagstaff part of that time. Every time I called down to this facility and ask to have my mail forwarded, they were always cool and accommodating. They have never been rude and always great you when you come in. I have used the to return Amazon packages idk how many times. I drive 15 min highway just to get my mail from here while another facility is closed. What gives me peace of mind is they respond to every comment on here to address issues. They don’t have to but they care."

"Went in today to send a very important fax. Joshua was great! Very professional, knowledge, nice, pleasant, friendly all qualities you don’t find too often anymore dealing with people. The office was very steady with business & he was so polite dealing with everyone. So glad this ups store is near me. Will definitely use again. Joshua is definitely an asset for the business."