The UPS Store

"We spoke to a horribly rude female "manager" who just doesn't know how to speak to customers. I honestly believe she needs to have training before she can be addressed as a manager. We packed and shipped and insured a large 100 lb box from this location. We asked the girl at the desk if they add a Heavy and Fragile label because the box was very heavy (Amethyst from the Gem show). She told us they will. The big x arrived without any labels, ripped and neglected and the rock was shattered to a LOT OF pieces. The manager did not want to help and was beyond rude. Customer service is failing."

"These guys are the best. Seriously, one of the most helpful, friendly, and eager to please stores in Missoula and everyone I know who's been there agrees. Whoever is in charge of this place, and everyone who works there for that matter, is doing things right."

"Vibha's exceptional service is the sole reason I'll gladly make the 20-minute drive to the Broadway location from now on! Her speed and attention to detail are unparalleled. Faced with the daunting task of over 20 returns, including a mix of QR codes, emailed labels, and a letter, she managed everything with remarkable efficiency and care. Not only did she make the process enjoyable, but she also completed it swiftly. Her kindness truly stands out, ensuring that I will always return to this location specifically for her. If she doesn’t own the location already, she should! 5 stars!"

"eta: I went to another ups store w helpful ppl and they were more than happy to send off the amazon return for no additional charges. Hopefully the owner learns from this experience and helps ppl with their amazon returns without trying to sell additional packaging. Just wow- had an Amazon return, it was in the original packaging and they still wanted to charge me for more packaging. This is not ok- won’t ever visit this location again."

"They’re the best! Vibha and Vivek Patel at store 1008 and 283 are the kindest. I went in to ship a box of Christmas gifts and she helped me squeeze everything into a smaller perfect size box and at a much more affordable price. Great location and great people! Super fast service and they care a lot. I’ll always come back here."