The UPS Store

"Why not? The UPS Store has never given me issues when using the service."

"Went to bring an Amazon return they charge $27 for a cardboard box. Beware of their criminal pricing"

"I sent pkg 2DA containing extremely needed medication to Florida. I stopped at pharmacy to verify with pharmacy by when would medication perish. She said Wednesday. I went to UPS Store #3722 1645 W Valencia Rd to ship on 11/27/23 before air pick up time.The girl at counter said “it will get there Wednesday.” Which would be the 29th. So the medication would still be good. She didn’t say it might, nor it could nor didn’t say I can’t guarantee. She said it will. I had faith in her words. I tracked the pkg that night and there were no scans. I didn’t get a scan until 1:51am location scan at Goodyear hub on 11/29. The medication perished as delivered to Florida on 11/30. My husband had to purchase the medication from FL pharmacy for full price of $300. I went to UPS Store 11/30. The manager, Melissa, said the pkg was given to driver on Monday, which I extremely disagreed with. I explained what her employee had said about Wednesday. I told her to check her cameras. She did, but came back with there is no audio. How convenient I thought. I told her I know perishables shouldn’t be sent as well as no guarantees, but the girl said it will and I trusted the system. The crooked thing about this $61.86 transaction is that neither UPS nor the UPS Store is gonna take fault. The driver either covers his behind by not scanning the pickup or the UPS Store just didn’t give it to driver on day it should’ve shipped.i told her to speak to driver and verify. Melissa said she would and call me 12/1. SHE never called. Bree at the store said she wasn’t there 12/4 when I called. Bree said a claim for refund was entered 12/1. Now why would a manager who says she’s worked there 12 years put in a UPS claim for refund when 2DA is not guaranteed? I worked for UPS for 23 years and know they aren’t giving a refund for that! Come on now… sweeping me under the rug. Bree said sorry for no call back but they are really busy.i told her that I’m really busy myself, but I don’t forget to feed my grandson. Melissa should’ve called me to inform me I had to wait 10 business days for UPS to say “NO refund!” So I called today 12/19 to speak to Melissa again as she has not once dialed my phone #. She said she has to call UPS to find out about the refund check that should’ve been mailed to me. She said again I’ll call you back. I asked for timeframe. She said 20 minutes. I gave her 1 hour and 20 minutes before I had to call her. She told me UPS was not refunding me. Well…. Duh I already had said that from day 1. I told her that I now needed to speak to the owner Jason Day only because I know he’s not UPS and these places are individually owned. She said it’s hard to get ahold of him. Really I thought. If there was a fire in store I bet he’d answer or be at the store in minutes.so I said okay I’ll hold. Instead she hung up on me and of course I had to call back. She put me on hold for 7 minutes until now I’ve decided to go on every platform and tell this story to other customers that this UPS Store does not ship on time. By the way…. Melissa nor Jason have called me. So now onto Facebook and tell my story of bad service!"

"Have done a few returns for Wal-Mart and Amazon through this location. They have always been friendly and helpful even when particularly busy. They do their best to help you finish your business quickly so you can continue your day."

"Very Busy with many rude customers, Everyone was super helpful and informative and answering my questions and assisting me in getting everything I needed to do done. Wearing masks & working efficiently, constantly updating me as my laminates were made, and came out very well! Considering their small space to work with and large number of duties they were doing incredibly well and I am a happy and satisfied customer"