Scottsdale Psychological Associates
8283 Hayden Road, Scottsdale, Arizona, United States
About the Scottsdale Psychological Associates
Scottsdale Psychological Associates is a leading mental health institution located at 8283 Hayden Road in Scottsdale, Arizona, United States. Our team of experienced psychologists and therapists offer a wide range of services to help individuals overcome challenges and improve their mental well-being. From individual therapy sessions to group counseling, we are dedicated to providing personalized care and support to our clients. Contact us today to learn more about how we can help you on your journey to better mental health.
8283 Hayden Rd #240, Scottsdale, AZ 85258, United States
Reviews of Scottsdale Psychological Associates
"The receptionist staff has no professional practice or compassion for clients. During a first attempt, the receptionist transfers a new customer to the Psychologist direct line to make an appointment. It’s been a week with no call back. What’s even the point of having a receptionist when you could use an extension line and eliminate what is useless and save money. Then another time she makes snotty demands for new clients, that are barely of legal age, as if they should understand what the are talking about when it comes to health insurance and policies. She has no regard for the client or the services that she is costing the therapists at this location. Zero social skills. Paycheck over client driven. Unapproachable. Lack of customer service. Lack of initiative. Pulling my referrals."
"The rating really shows for the quality this place puts out... Let’s start off with the reception desk. Let’s hope you’re ready to be treated as a freak rather than an individual, the receptionists always seem to have an issue whenever someone walks through the door, they talk to you as if you’re stupid, they’re focused on anything but their job, and you best hope you don’t walk through the door during their conversations, don’t wanna ruin that! Onto the therapist side: my first therapist (not going to name names) spent the entire session staring at the clock the way a child eager to leave school does. While signing papers and legal documents instead of letting me carefully read through he rushed me and urged everything was well. While talking and his continuous clock staring out of nowhere I was given two depression tests with no context what so ever. By the time I knew it I was being rushed out his office because the one hour mark was up, it was about 45 minutes give or take... I didn’t want to completely discourage myself from therapy after having a terrible first experience here, so I decided to put myself through it, again. My second therapist seemed quite nice and projected a nice, safe feeling. The couple of sessions I had went quite well actually. Here’s where things take a turn, I’m used to getting reminders for EVERYTHING, I was getting reminders for therapy sessions from my previous therapist as well as my current one. All the sudden my reminders stop (I never messed with my reminder option) and I’m getting a call expecting me to pay $75 for something I’m not being informed for. Two weeks goes by and I’m getting another call saying I owe ANOTHER $75. Apparently “it’s not our fault if you don’t get our emails” is an amazing response to give to your patients... If a 0 star option was viable, this place would have one without a doubt. Save yourself stress and money, find another place; there are many, many options better than this one."
"I'm a new patient so I cannot rate treatment or therapists yet and that is why I lack the last star, however, I was impressed with Kayla the receptionist. She took her time to try to get me the earliest appointment and with the best provider available. Every other place, you can never get an appointment right away."
"I was pleased with my counselor cindy wilson with the few sessions I did attend. However the office staff was rude and unpleasant to speak with. As I was on call with one of the staff they abruptly hung up on me. I had asked them to hold for one second after I was informed of a $65 fee for missing my appointment. They DO NOT call and remind you of your appointment even when the appointment is set three weeks ahead and absolutely no sympathy for emergencies. I am at home after emergency surgery to my right ankle and had forgotten of the appointment that I had made three weeks out due to the counsoler being on vacation. The last thing I need is another 65 dollars tacked onto the outrageous bills for my surgery. All I was told is "Sorry that's our policy" and then click. For the specialty practice they are in they sure do cause more mental stress for their patients."
"Overall, OK. But be aware that each practitioner has their own list of insurances that they accept (or don't). Front desk staff is a tad on the rude side, and the cancellation policy is ridiculous. Expect no empathy when you miss an appointment even in case of an emergency which is quite ironic considering the services this business is supposed to provide. If you do get in, expect to spend money on at least 8 sessions before actually discussing the reason you decided to come in the first place. Overall, I would consult a magic 8 ball before coming back to SPA."
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