PXG Scottsdale

"I bought a driver from PXG in October 2023. The fit was good, but after three months of use the club head collapsed at the toe. I sent a picture to my rep, Blake Lawler, and he thought it should be replaced. He requested his warranty team to provide the new club head and they rejected the request. They disagreed the head needed to be replaced. They did not offer any replacements or a discount on a new club, nothing! They obviously do not believe in the products they sell or care how their customers are treated. There are several other golf equipment stores in Phoenix that offer superior fittings and products. All of theses companies would have replaced the head or provided a heavy discount toward a new club. PXG dumps on their customers after the sale, goodbye. I will never buy another club from PXG, and will continue to show the failed driver head to all of my friends, neighbors, and everyone I meet on the driving range and the course."

"Fantastic experience. Dayton was super knowledgeable and as an engineer, the data told the story. Hitting further and straighter. Full bag fitting. Amazing. Highly recommend. Superior customer service."

"Discrepancy Between PXG’s Marketing and Customer Service Experience Review: My experience with PXG Golf, particularly at their flagship store, has led me to a disheartening realization. In my initial visits I was treated amazing like truly amazing. I cannot imagine a better customer experience. However, that was all to make a sale it seems. Because once I walked back into this store to pickup my purchased items everything was different. The loud and confident marketing of PXG, which I initially perceived as a battle cry for quality and excellence, now appears more as a cover-up, a mere projection far from reality. It’s unsettling to see such a gap between the brand’s marketing messages and the actual aptitude of the employees, especially those manning the front desk. During my recent visit to pick up a new driver, the level of service I encountered was in stark contrast to the high standards I had come to expect from PXG, based on their marketing and my initial interactions. As someone with extensive experience in customer service, this inconsistency is not only disappointing but also worrisome. It raises questions about the true values and priorities of the brand. Is PXG genuinely committed to delivering the excellence it so boldly advertises, or is the loud marketing just a facade masking inadequacies in customer service? This experience has significantly altered my perception of PXG. It’s a reminder that a brand is not just defined by its marketing but more importantly, by every customer interaction and the genuine care and service provided. I hope PXG takes this feedback seriously and bridges the gap between its marketing and the real-world experiences of its customers. Rating: 2.2/5"

"Beautiful facility with large fitting bays. The staff is very friendly and very attentive to your needs. Alec was my fitter and immediately understood my game and swing. He methodically, with the precision of Trackman, fine-tuned the club I needed. He was low-keyed, and I was comfortable with the decisions we made. PXG woods are versatile since they can be adjusted by shafts, positioning of sole weights, and changing the hosel lie/loft. You can also choose what Gen Club might best fit your swing and budget. I would highly recommend visiting this facility and even exploring club fitting. PXG can fit every club in your bag from putter to driver."

"By far the best fitting experience I’ve ever had. Big shout out to Blake, my assigned fitter, for his professionalism, patience and knowledge sharing of the game. He made the experience so much more fun and enjoyable. Highly recommended for everyone who loves the game."