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Pawn1st
550 West Bell Road, Phoenix, Arizona, United States
About the Pawn1st
Pawn1st is a reputable institution located at 550 West Bell Road in Phoenix, Arizona, United States. Specializing in finance, jewelry, and various items for sale, Pawn1st offers a wide range of services to meet your financial needs. Whether you're looking to pawn or sell your valuables, or simply searching for unique jewelry pieces, Pawn1st is your one-stop shop for all your financial and shopping needs. With a friendly and knowledgeable staff ready to assist you, Pawn1st strives to provide top-notch service and competitive rates to ensure customer satisfaction. Visit Pawn1st today and experience the convenience and reliability of a trusted financial institution.
Photos of Pawn1st
550 W Bell Rd #100, Phoenix, AZ 85023, United States
Opening hours of Pawn1st
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 18:00
Sunday:
11:00 - 16:00
Reviews of Pawn1st
"Customer service was great! The lady staff who assist me, offered me more for items i sold than the other 2 Pawn1st shops and that vicinity!"
"Very unorganized and dishonest. The manager Tasheena is unreliable and the assistant manger Omar is willing to back her up in her wrong even if it’s not in the best interest of the customer. I have tried to resolve the matter several times by phone and also in person. Backstory; I had a horrific car fire while traveling back from vacation. My weapon, first weapon I’ve ever purchased was in the car along with the paperwork. I kept the paperwork with it just in case I ever needed to show proof of purchase or that it was registered to me. Seemed responsible but here were are. Back to the story: my family and I escape the fire but our belongings do not. It was a scary and very emotional experience. Bringing us to the issue with Tasheena (Manager) and Omar (Assistant manager). Per the requirements of my insurance I need to provide documentation for items that costs over a certain amount. Unfortunately, the pawn shop had a new system so I was originally told that only the manager (Tasheena) could help. Could never get her on the phone, I was always promised a call back, callbacks never happened, went in person a few times… same song and dance. Finally— I go in one day, purchase a new weapon, and Tasheena is there. She collects my information (maybe the 5th time someone has done this) and says that she will reach out to corporate because they are the ones that can help resolve the situation. Not what I was told originally but okay. Do whatever needs to be done. And… they never call, she never calls, nothing. So— about a month later (yesterday) I call and they say she is not available and to call back. I call back today and they say she is in a meeting and proceed to collect my information for what… the 6th time and I finally go off, telling them how unprofessional they are. I explain that I have been so patient and that I have called and came in person several times. I also explain that Tasheena gave me her word, etc… Omar responds with “Well you were provided a receipt when you purchased so…” The gaslighting of it all. He clearly had no idea what I’d gone through and disregarded the entire principle. YOUR MANAGER SAID THAT SHE COULD ASSIST ME. OTHER EMPLOYEES CONFIRMED THAT SHE COULD ASSIST ME. WHY WOULD I CALL AND SHOW UP SO MANY TIMES IF THAT WEREN'T THE CASE? A receipt is a piece of paper in reality but this entire ordeal has held up my insurance claim. Wouldn’t it be easier to call me back or tell me that a new receipt can’t be provided if that’s the case instead of giving me the run around? I could've moved on with my business long ago but instead I have a claim on hold because I assume in others what I know is true for myself; integrity. Stop playing with peoples time and be a responsible leader."
"Customer service was horrible, Tashina should definitely not be in any people business. Disrespectful and disgusting. If getting treated like garbage is your thing, this is your place."
"Process was quick and easy, I was helped by the manager and she got me what I needed to turn my phone back on after being sick. I brought in 3 rings and I only had to sell one which tells me she was honest about what I had."
"Went there will 2 high quality pieces. 1 18k gold and 1 3k watch. The girl there has no clue. She wouldn't even make an offer. How does a pawn store stay in business when they don't buy quality items ? They had no customers. They had junk mostly for sale. Don't waste your time going there."
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