Allstars Billiards 20817 North 21st Drive, Phoenix, AZ 85027

"Allstars Billiards did an amazing job setting up and re-felting my pool table! Can’t recommend them enough for any of your pool table needs - these guys are the best!"

"I have used All Star Pools twice for moving our pool table from one to place another. The first move was from when we originally bought the pool table and the most recent (2 years ago) I had All Star move our pool table into our garage because of our house being remodeled. Yesterday, I used a different reputable pool company called Prestige and I hired them to re-felt our table. Our table for the last two years had a bump in it by the middle pocket and didn't feel like having to pay for it to be re-felted. After Prestige came to our house and started to take apart our table, Kevin the owner of Prestige, realized that the middle slate piece that was bumpy was broken and looked to be "fixed" or "repaired". Basically it was covered in tape and glued. I was told by Kevin that it had to happen during the last move and he asked me who did the move. I told him All Star Pools. I guess All Star Pools broke my slate ($800 value) when they moved it last and decided to cover it up. It was very obvious that it had tape on both sides of the slate to be patched. It was not even secured down by the screw as I was told by All Star the reason why they didn't put in a secure screw was because it was broke. I called Jake at All Star and he basically denied even knowing me at first. After several minutes in the phone he said it was not their fault and he didn't remember me. I just gave up. During my phone conversation with Jake, Kevin from Prestige heard my entire phone conversation with Jake and he truly was disgusted with the customer service and how Jake spoke to me! Within 5 minutes of my call with Jake, I received another call from one of his employees and he basically told me he was the one that moved my pool table and he remembered me. He proceeded to tell me that he told me it was "cracked" and he taped it for the move. He also said I told him to just felt right over the crack. By the way it not a hairline crack but an actual break of two separate pieces. See pics. Prestige told me talked to Jake and that they are not going to do anything. Kevin from Prestige was surprised by the crappy customer service and them blaming me for the break. Kevin actually told me that the only way the slate could could break would be from install error. Don't use All Star Pools!!! They don't care about your stuff and the care of your pool table. It cost me over $800 to replace the slate and I feel I should not of been responsible for that. I would have been happy even if All Star would have offered to pay for half but they didn't. I don't like writing reviews but I feel people should be made aware of the type of company they are and how they treat their customers!!! By the way, Prestige told me that they refer All Star for their customer over flow but now he is not going to because he saw and listened first hand how they don't care about their customers and they basically blamed me for breaking my slate on the pool table! Don't use them! They have terrible customer service and don't care about you and their faults. STAY AWAY!!!!!"

"Jake & his assistant, two very nice, professional & very efficient guys arrived & put together a very old, classic pool table that was sitting on the floor in a dozen pieces, putting together in less than 3hrs! I applaud them as just looking at the number of pieces made my head spin alone, thinking HOW are they going to figure this out!? They’re true billiards experts! No hesitation from them, just dove right in! They were GREAT and the most affordable we could find (even 1/2 the price of other competitors)! We are absolutely thrilled with every aspect of their service! The old girl is back in order! Thank you guys so much!!!! Highly recommend!!!!"

"I had the best customer service experience this week with this company. I am trying to move into a new house and one of the first things I wanted to get in was my pool table because I know most moving companies won't just move them. I called several places mid-week to get prices and scheduling. When I came across Jake with All Stars Billiards, he understood what I wanted right away had a reasonable price and was able to get me scheduled by the end of the week. On Friday was the move day and the crew of Randy and Evans communicated with me that they were running a little late, then showed up timely and immediately got to work. They were both very friendly and explained the process thoroughly I could tell instantly that they were very experienced and well-seasoned, they knew just what to do. They had the table apart quickly and we were off to the new house. They worked with me on placement and best fit for the room. Because of Randy and Evan All Star Billiards will be my #1 choice for all my billiard needs and I would recommend them to anyone any billiard needs!"

"AllStars Billiards did a fantastic job moving and refelting/bumpering a pool table for me. They were extremely friendly, helped decide on the best location for the table, and brought many felt colors for me to choose from. I was really impressed with their professionalism and attention to detail. Refelting/bumpering/leveling a table is seriously a big job and they took their time to make it perfect. It took a few hours to complete and the price they charge for their service is 100% worth it. I highly recommend this company and would not hesitate to use them."