Departures Travel

"I used these folks for a recent trip to Spain and Morocco, and walked away less than impressed. To our travel agent's credit, she was generally pretty genial and friendly. Our hotels were all booked properly, so my wife and I never really had any issues checking in to any of our lodgings as we traveled across southern Spain. This is about where the good things end. Our travel agent came across as someone accustomed to doing business in a different era, largely in that she was much easier to deal with in person than she was electronically. Emails would often go unanswered for longer-than-acceptable stretches of time, and some emails just went unanswered altogether. I understood that the agency was busy during the time we were planning our trip, so I would have been okay with a "Got your email! Get back to you soon!" response, which I rarely received It also seemed like our agent had a hard time recognizing and adapting to our preferences as travelers and individuals. This essentially made the whole booking process more stressful and aggravating than it needed to be - I'd never used a travel agent before this experience, and I'm unlikely to seek one out again, given how poorly this experience went. In short, if you're the type of traveler who likes to have a trip pre-planned for you in its entirety by a fairly knowledgeable individual, these folks might work out for you. On the other hand, if you want to find someone who's going to work alongside you to design a trip that takes your wants, needs, and preferences into account, stay far, far, away."

"Not very happy booked with someone else"

"Poor service and not great information. Prices went up and up after we made our initial payment. Nice lady, just not a good experience with her."