American Explorer Motorcoach 1701 East Elwood Street, Phoenix, AZ 85040

"My granddaughter just came back from a turn around to Calif and she said that both drivers were jerks in the way that they were driving. My son is a professional driver and has been for about 10 years if he ever drove like what she is saying that these two men drove by myself would take his license away. She said that she was scared that they were tailgating hitting the rivets on the side of the road and driving extremely fast through fog. Coming back coming through the canyon coming into imperial Valley you take it slow and easy she said that they took it going really fast and she was scared the whole time."

"Wanna go on an adventure? Nothing but fun here. Everyone here is so nice and helpful. You can really tell they love what they do. From office staff to driver's to instructors to the mechanics. Always willing to go that extra mile to help out and make your adventure a memorable one. My little one went on a trip with her classmates. She was really nervous about going on an overnighter and without her mommy. The instructor, Alley was most helpful and comfirmed her. Alley let my little girl use her phone to call me so I could reassure he as well. Thank you Alley for bein you! And thank you to David Hawley for being a safe driver and getting my kiddo there and back safely."

"Tasha has amazing energy and is super friendly! Great driving and very clean bus. She made it a great atmosphere on the drive to Douglas, AZ! Best driver out there for sure."

"Tasha was one of the best drivers I’ve ever had, she made our trip extremely fun. The bus was very clean and ac worked VERY well. Overall a great trip"

"My daughter went on a trip to the National Cheer Competition in Disneyland this week. The bus overheated once and was stalled on the side of the highway for a brief time. The bus driver, James (who I'm told was a REALLY nice guy) attempted to call Allen multiple times but received no response. The driver was able to get the bus moving again when it cooled and proceeded on with the trip. A short time later, the bus broke down again. The girls were unloaded from the bus at 2:30 pm. There was still no response from Allen when James continued to call him repeatedly. I called Allen at 5:55 pm to ask him about the situation. He answered after only 2 rings and said that he was unaware of any situation with the bus and that he would call me back. Meanwhile, my daughter's coach sent an update that another bus had arrived and would take them on to their hotel (James had contacted another driver in the area because Allen still had not answered his calls)...this was at 6:05 pm! for 3.5 hours they were stuck on the side of the road with NO support or response from the guy "running the show". Allen called me back at 6:23 to tell me that the girls were picked up by another bus and they should be fine....then it got worse...Allen said that their original bus would be used for the duration of their trip; back and forth to the competitions, and for the drive home. When I asked Allen what happens if the bus breaks down again, his reply was, "I can't tell you...you're asking a hypothetical question. I can't give you a hypothetical answer." When I persisted, he spoke over me and cut me off...he basically took ZERO responsibility for ensuring that the girls on this trip would be safe nor able to attend their competitions! When I told him that his very low level of customer service was unacceptable, he rose his voice further and continued to evade responsibility. He FINALLY agreed that, IF the bus were to break down again, he would send a replacement bus...then said, "OK?! Bye!" and hung-up on me! My daughter, nor any of my 6 kids, nor my husband, the cheer squad (and families), the neighbor, my dog, nor any members of my 8,000 person church will EVER be a patron of this business again! The lack of customer service and accountability is SHOCKING!"