Norm Crisostomo: Allstate Insurance

"My Allstate agent never replies to my emails regarding questions when my milewise rates increase. The milewise policy works great. However, my credit has improved tremendously. I don't understand why my rate has increased. I would recommend Allstate, but not my agent, Norm Crisostomo. Hopefully I can change my agent."

"Main water pipe broke in our kitchen. Allstate was prompt and professional. They amazed me with restoration expenses."

"You have done all right during my anxiety filled recent timeline. I’m hoping my severe timing deferment doesn’t affect my claim too badly, this is my property taken from me and really want the finances to ATTEMPT recovery of my life that once was. I apologize for any short comings I’m dealing with a lot along with this robbery, more like violation of what once was. Thank for your time."

"I can't begin to say how bad my experience was with this agency and Allstate in general since I moved to Arizona. To start, I had a policy with this agency and I bought a new car. I contacted the agency to transfer the insurance and they told me to call the 800 number. After 3 attempts, I finally got through to a human being who told me to call the agency. So, I called the agency again and this time she transferred me while holding the line. When the person she transferred me to asked what was needed, they proceeded to argue about who's job it was to make the change. I finally hung up because the agent was SO unprofessional and acted like a child. Without going into too much detail, Allstate also began an unauthorized policy on my fiancé's car without even asking - they just started sending her a bill! I finally cancelled my policy with this agency and as a parting gift, they removed my auto-pay and didn't tell me that I had a balance owed of $35. Instead of contacting me, they immediately sent it to collections and I started getting calls and mail from a friggen collection agency after 25 days. This has been a nightmare! I guarantee legal action if this affects my credit. This is the worst customer experience I've ever had. 20+ year Allstate customer and I'm gone, never to return. BUYER BEWARE"

"Norm, I asked you to cancel my policy on 4/1 and you canceled my home insurance for 3/1. I’ve been calling and emailing and texting for the last 3 days with no response. I contacted the 1800 number and they said since it was my agents mistake you’re the only one that can fix it. I’m sure you’re getting my messages but I’m hoping to get a response some how. Let me know!"