Kristi Frank Agency Inc American Family Insurance

"With insurance prices going up my husband and I have been calling around to receive quotes on coverage. We were greeted on the phone with friendly professionalism and were given a fair quote of the things we asked for. We were even advised about a vehicle we have that does not run but we’ve been keeping liability on it and it saved us money. Very knowledgeable and helpful staff, definitely looking out for and taking care of their customers. 10/10"

"Amanda was most helpful. We were pressured to obtain insurance quickly to meet the bank requirements in buying a new vehicle. Amanda took care of business in a timely manner. She was friendly, professional, and extremely efficient. Gave us the best quote than Allstate and Progressive."

"Never again! I had been with American Family Insurance since 1998. That is over 25 years! My rates in the last 18 months had been aggressively going up. When I approached a different company for a quote, apples to apples my rates were going to be cut IN HALF!! Obviously that didn't sit well with me. I feel that I was taken advantage of for years. At no point since Kristi Frank took over from my original agent SHAWN MORRIS, did I ever get a call to explain the hikes in rates, or alternatives to save money on my rates, nothing. When I called to ask about about the process to drop my insurance and how my HOME insurance would be handled the person on the phone gave me the information. AT NO POINT, did they bother asking "why are you leaving?", or "is there anything we can do to help you?", or "Can we take a look at your policy and see if we can help with the rate?", "you have been our customer for 25 years, how do we keep your business?" NOTHING , NOTHING AT ALL! Of course once the call ended, I was angry but most importantly I was overwhelmed with the disappointing fact that my over 25 years of LOYALTY was practically worth nothing to American Family Insurance. 25 YEARS of being a LOYAL CUSTOMER, NO CLAIMS, NO ISSUES, PAYING MY BILLS ON TIME EVERY MONTH!! And all I got was "ok, thanks for calling, do you have any other questions?" I on the other hand, cared about THEIR employees, hats off and thanks to ROSA, she was always nice to me but is no longer there. I don't ever want to do business with this agency/company ever again. Just think about it 25 YEARS...not one single effort to keep my business, not even the minimum, no questions asked. It was as if I was just a number that didn't matter. Well American Family Insurance doesn't matter to me anymore. I would not recommend them under any circumstance. 25 YEARS! I just wish Google had a ZERO stars button."

"Kristi Frank Agency for American Family is a fantastic insurance agency to work with. Kristi Frank has a knack for hiring very competent, knowledgeable, caring and responsive personnel. I have never had a bad experience working with her office and getting answers to my inquiries. My most recent experience working with Amanda was no different. Amanda went above and beyond to work with me in connection with my homeowners/auto policies and life insurance policies. She earned my additional business. I highly recommend Kristi Frank Agency."

"Hands down, Kristi is one of the best insurance agents you'll ever work with. She has been our agent for many years and her customer service always exceeds expectations. The pricing is amazing as well. As a real estate agent, I have worked with buyers and sellers for over 25 years in Tucson AZ. Everyone that I have referred to Kristi thanks me for the referral."