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Coram Healthcare
4310 East Cotton Center Boulevard, Phoenix, Arizona 85040
About the Coram Healthcare
Coram Healthcare is a leading health institution located at 4310 East Cotton Center Boulevard in Phoenix, Arizona. As a comprehensive healthcare provider, Coram Healthcare offers a range of services including pharmacy services, medical supplies, and home healthcare equipment. With a focus on delivering high-quality care and exceptional customer service, Coram Healthcare is dedicated to improving the health and well-being of its patients. Visit us today to experience top-notch healthcare services in a convenient and welcoming environment.
4310 E Cotton Center Blvd Suite 110, Phoenix, AZ 85040, United States
Opening hours of Coram Healthcare
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Coram Healthcare
"If I could give 0 stars I would. Coram is by far the worst home care company we have ever had to use. Insurace had us using them for our enteral needs. I beg you to try and find someone else for your homecare needs if at all possible. The customer service is awful. There is none. I wait 30 minutes everytime I call just to speak with someone. We have spoke with Candace several times over the years and everytime the experience is a total waste of time. She has a bad attitude, does not listen to what your saying, and is quick to respond to what she thinks you said. As soon as she realized they dont take my insurance anymore, she hung up on me. That is unacceptable. Nobody should be treated that way. This bad customer service has happened on multiple calls ive made to this company over the years and again on my call today. I never received a call either to tell me they received the new script. That would have been a nice courtesy call, but Coram could care less. We have had to switch out of Coram a few times due to insurance changes, and every time the insurance made us go back to using coram it has been a nightmare. It never changes. Coram will also drop you as a patient after 90 days if you dont refill within their timeframe. Even if your perscription is still up to date, which will make you have to do run around and get new scripts sent, etc. Do yourself a favor, and take it from someone who has had to suffer through using services with this company, keep looking for a great home care company, because it is not Coram!!"
"I am not one to leave reviews online, but I will have to make an exception this time. I will give this company 0 stars if I can. My son got discharged from the hospital almost a month ago now & we still don't have our tube feeding supplies. Every time I call their customer service, I get different reasons as to why our supplies hasn't arrived. I am getting nowhere. No one from this company doesn't seem to want to help address the issue in a timely fashion, especially since we are already running out of our initial supplies that we received in the hospital. I dont know how this company is still in business, especially being contracted with Blue Cross Blue Shield for Home Health services. I requested to speak to a manager & it went straight to voicemail. I have not received a call back as well. I don't even know how or who to escalate my complaints regarding our issues with the supplies. If you are considering which home health company to use, please do yourself a big favor and avoid this company if you have other options. It will save you a lot of time & headache. Unfortunately, I have to start the process again of finding another home health company that can provide my son's feeding tube supplies."
"Customer service was a nightmare. Scheduling a nurse every week for dressing change for my son took calling them a few times, then the day of had to call to verify time because nobody ever called back to give us a time. Once, the nurse forgot she was coming and was grocery shopping, another time it was deemed CRITICAL to draw blood unscheduled because of potassium results. We were told he needed it done ASAP 4 hours later and an half dozen phone calls a nurse called us to say she was getting an ultrasound and would come afterwards. A different nurse each time and never the same time. We did have 3 amazing nurses. Shelby, Heather, and Pamela. It was Pamela who thought all the run around were unnecessary and put herself as his caseworker and would come the same time each week. FINALLY.. after 10 weeks of nightmares we got an amazing nurse and better yet could count on her being there on time on the set day. After her 2nd visit, the Dr ordered the pick line to be removed, my son was done with his treatment. IT FIGURES-we finally get a nurse assigned and it's over. Pamela came to remove the line and we expressed how much we appreciated her and how it figures it was at the end of the nightmare with scheduling. But Thank you to Heather and Shelby as well for being amazing nurses and breaking up the nightmare for us with great service and great bedside manners we did appreciate all 3 of you. Now for supplies... we had to call to order supplies a few times and once the meds changed and required twice a day drip of antibiotics they sent the bags but not the lines.. what's up with that? We then had to order lines stat so he wouldn't be too late with his dose. Other things went wrong but not as bad as trying to get a home nurse visit. My son's notes are probably a mile long with all my phone calls trying to get a nurse, a time and confirmation on the day of because he was forgotten more than once. Once they sent a nurse 2 days after he had a home visit. Come on Coram, I know you can be better organized. I sincerely had high stress levels every time I knew I had to call. It should have been your company calling us to set the day and time. Glad its over."
"If I could give a no star I would. Sent the paperwork to them this morning so my husband could leave the hospital after 2 weeks. They said someone was on their way and they never showed. When the nurse called to find out what was going on they told her they never received anything. They also told her they won't be able to show him until after Christmas. When I called them they couldn't give me answers. Because they screwed up my husband may not be able to spend Christmas with his kids that he hasn't been able to see for 2 weeks."
"In home Coram Healthcare is not the best. I continue to have issue with their service. Customer service is always very friendly, but when they say they will call you back they never do. Whenever I have an infusion at home, I never have my medicine on time or I never receive it resulting in having to reschedule with my nurse. They claim they call and leave voicemails but I never receive any. Coram is not very good with communication as it is not up to par. Overall, my experience with them has been frustrating as a patient getting infusions is a necessary component to being healthy and it just doesn't seem like Coram thats that seriously. My nurse is amazing and whenever the medicine is delivered the IV process goes very well. I would not recommend Coram as your first choice, but if you do choose this company make sure you are able to handle business for yourself because they will not do there part of things."
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Shanna Nyberg
1334 E Chandler Blvd, Phoenix, AZ 850486267, United States
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Matthew Utrup
1334 E Chandler Blvd, Phoenix, AZ 850486267, United States
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