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Avella of Deer Valley
23620 North 20th Drive, Phoenix, Arizona 85085
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About the Avella of Deer Valley
Avella of Deer Valley, located at 23620 North 20th Drive in Phoenix, Arizona, is a specialty pharmacy that goes above and beyond simply filling your prescription. Our team at Optum Specialty Pharmacy is dedicated to providing personalized care, support, and resources to help you better manage your condition and improve your quality of life.
Specialty pharmacies like Avella of Deer Valley cater to patients who require complex therapies and offer more personalized care, communication, and resources for special conditions. Our knowledgeable pharmacists, patient care coordinators, and other experts are available 24/7 to assist you with everything from medication management to refill reminders.
With our user-friendly app and website, you can easily request refills, track order status, manage billing information, and schedule virtual visits with your care team. Our virtual visits are as simple as in-office visits and allow you to meet with a clinician to discuss your medication and any side effects. We accept all major insurance plans, including Medicare Part B, Part D, Medicaid, and commercial insurance, and copay help may be available.
At Avella of Deer Valley, we are committed to providing you with the medication you need, when you need it, in a way that works best for you. Whether you're a first-time patient or a long-time customer, we are here to guide you with compassionate care and a simple experience. Contact us today to learn more about our services and how we can help you manage your condition effectively.
23620 N 20th Dr #12, Phoenix, AZ 85085, United States
Opening hours of Avella of Deer Valley
Monday:
06:00 - 18:00
Tuesday:
06:00 - 18:00
Wednesday:
06:00 - 18:00
Thursday:
06:00 - 18:00
Friday:
06:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of Avella of Deer Valley
"Every time I needed a refill, I'd be on the phone on hold for 30 minutes, only to be told that they couldn't find me in their database (after years of being a customer). After multiple calls over the course of two weeks, I'd finally get my Rx. Of course by then, I'd be out of my medication for a week. I changed pharmacies."
"Avella yet again made a serious error not even 2 months after their first serious error in June 2020. I was sent a progesterone in oil medication refill needed for the embryo transfer portion of my IVF without needles and syringes. The medication is prescribed for IM injection. Once again this occurred on the weekend when no one is available. Thankfully a local large animal store sells needles and syringes and I was able to get a supply so I would not miss doses of a time sensitive medication. Without this store I would have missed 3 doses of my medication. When I call today to speak to a supervisor in response to how this could happen was they have a lot of new people and wouldn’t necessarily know that the prescription needed to go along with needles and syringes. Pharmacist and pharmacy technicians are trained professionals and I cannot understand how they would not know an injectable medication requires a needle and syringe to administer. The supervisor also apologized for the inconvenience. Medical errors are not inconveniences they are serious mistakes, to them yes it is an inconvenience, but for me it is potentially not being able to have a baby because of the error, this seems like more than an inconvenience. Supervisor said she filed a report and it wouldn’t happen again. This is the same thing I was told in June with Avella’s first medication error, the company managed to fill one set of prescriptions before making an error again. This is error occurred even with the addition to an employee at Optum Corporate watching over my scripts after Avella’s first error with my medications. It concerns me greatly a company fills specialty medications like fertility medications, but does not seem to grasp how important and time sensitive of the medications are. If you have any other options for fertility medications do not use Avella/Optum Speciality Pharmacy the mistakes and complete lack of empathy for what consequences their actions have is heartbreaking to deal with."
"Absolutely the worst customer service of any company that I have ever dealt with, which is saying a lot! Unfortunately I have a couple of specialty medicines that my insurance company says I have to get through them. In the approximately 8 months that I have had to deal with them I have had numerous problems with my orders. The majority of the times that I have had to get my medicine refilled there have been issues with the order. And normally when you call them you have to wait at least 20 minutes to be able to speak with someone. At least recently they have set it up where you can get a call back. Unfortunately I will have to call them on Monday to get my latest refill order corrected since they have once again messed up my order!"
"I would give them ZERO stars if possible. My wife and I have had nothing but trouble contacting, ordering meds, and getting tracking info. They love to put you on hold for 45+ minutes, and hang up on you. They also like to cancel or postpone shipments without telling you, even when it is VERY time sensitive medicine. I will NOT recommend this place to anyone. If that's who your insurance uses....my apologies. DO BETTER Avella."
"This pharmacy used to be my 'go to' place for my compounded medication. I used to be able to go to their Scottsdale location and pick up my Rx. Then they stopped supporting my medication there and I had to get it from an isolated location that can only ship. I had no choice but to do that. It worked well enough. I would've left them a few stars because the were at least meeting minimum expectations. But it got worse. I called to refill just recently and was told they stopped carrying my medication a couple months ago, and that entire class of medication - not just my specific combo. No notification ahead of time that they were going to terminate filling my script. No phone call. No email. No letter. They have all of these pieces of information but never bothered to let me know until I actually needed the medicine. Trying to talk to a supervisor there is next to impossible. Nobody in charge except for one person who is 'in and out frequently' and is mostly 'unavailable' to speak to me. I was also told that Avella systems have no way of notifying people who are using their services if they will no longer be able to be refilled at Avella. Say WHAT? This means that if there's a problem with drug, they have no way of figuring out who they gave it to! They gave me the names and numbers of several pharmacies that *may* be able to service my needs. But made me call around to ask on my own. My takeaway: Avella is negligent in that 1) they did not notify their customers who are relying on medication that they will stop carrying the drug, forcing customers to scramble at the last minute when they are in need of a refill to go hunting for a new pharmacy. 2) they only provided a list of other pharmacies without performing due diligence by asking those pharmacies ahead if they can fill this medication that Avella decided to stop filling.This forces me, the customer, to go looking around instead of being told who I can go to."
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