Covetrus
2401 West Grandview Road, Phoenix, Arizona 85027
About the Business
Covetrus is a leading institution offering a comprehensive range of health, pharmacy, and veterinary care services. Located at 2401 West Grandview Road in Phoenix, Arizona, United States, Covetrus is dedicated to providing top-notch care for pets and animals. With a team of experienced professionals, state-of-the-art facilities, and a wide selection of products, Covetrus is the go-to destination for all your pet care needs. Whether you need medication, supplies, or expert advice, Covetrus is committed to delivering high-quality services to ensure the health and well-being of your beloved pets.
Contacts
2401 West Grandview Road, Phoenix, AZ 85027, United States
Hours open
Monday:
06:00 - 18:00
Tuesday:
06:00 - 18:00
Wednesday:
06:00 - 18:00
Thursday:
06:00 - 18:00
Friday:
06:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Always expect a delay in orders with little to no alert or communication, have 50% of cost of medication added on for “shipping and handling”. Total rip off, worst communication ever experienced. All around terrible with costs and customer service."
"I didn’t receive my order after the 2-5 business days, so I called to find out what happened to it since there was no tracking number. I was told that the order had been canceled since the product was out of stock. That would be fine, only it’s kind of obnoxious that I didn’t get an email notifying me of the situation. The customer service rep was really nice and gave me a refund no problem, but I shouldn’t have had to be the person to reach out."
"If I could give a minus review I would. Horrible customer service. I ordered my cats medicine like I always do. Ups left note stating signature required. I have ordered this medicine for 4 years with no signature required. Ups stated shipper required signature. Call this place and at first customer service said it is required. I told them look at shipping history it has never been required. She informed me she would get with shipping department and call me back. I took a day off from work. No call back from her and waiting on Ups. This place is a mess. There is always a problem. They once sent wrong prescription and would not take it back. I had 2 pay for two prescriptions."
"My vet wanted me to use this place. I ordered on the 10/27 in the morning. I got an email on 11/1 saying: “This message is to inform you of a potential change to your pet’s prescription. Regulations regarding beyond use date (BUD) for many compounded products will be changing. As a result of these new regulations, your pet’s prescription may need to be modified. We will communicate with you and your veterinarian if changes are needed, so please continue to monitor your email or phone messages to ensure there is not a lapse in your pet’s medication.” Notice the words “potential” “may” “if”… Notice they said they would contact me if there WAS a problem! Only I never heard from them (or my vet) again! By 11/5 I am getting pretty impatient and check the order to see if it says anything about having shipped. Only to find the order says it was “canceled”. By who? Not me. Did the vet cancel it? The company cancel it? Still trying to get an answer to that question as 11/5 was a Sunday and now I am waiting for both places to open. Meanwhile my cat has been without the medication prescribed for him by my vet for 10 days and I still need to get it from somewhere else! Worst company I have had to deal with in a while. Reading the reviews it seems most feel the same. Don’t let your vet steer you away from Chewy. I could have gotten what I needed there but it was pretty clear they did not want me to. WHY? Maybe they get a kick back from this company? No way of knowing but there has to be a reason vets discourage Chewy and want you to get meds here. Another review mentioned that their vet wanted them to switch from Chewy and use this place instead. WHY? Just say No!"
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