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Avella Specialty Pharmacy Headquarters
24416 North 19th Avenue, Phoenix, Arizona, United States
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About the Avella Specialty Pharmacy Headquarters
Avella Specialty Pharmacy Headquarters is located at 24416 North 19th Avenue in Phoenix, Arizona, United States. As a health-focused pharmacy store, we go above and beyond simply filling specialty prescriptions. Our goal is to provide support in the way that works best for you, whenever you need it.
Unlike traditional retail pharmacies, specialty pharmacies like Avella serve patients requiring complex therapies. We offer personalized patient care, communication, and resources for special conditions to help you better manage your health and quality of life. Our team of pharmacists and patient care coordinators is available 24/7 to assist you, whether you are a first-time patient or refilling a prescription.
With our user-friendly app and website, managing your condition has never been easier. Schedule virtual visits with your care team, access educational videos from other patients with similar conditions, and receive hands-on support from our knowledgeable staff. Eligible patients can even schedule refills for the entire year after three months of consistent medication use.
Through personalized care, support, and resources, Optum Specialty Pharmacy helps you make the most of your treatment plan. Our services include virtual visits, a helpful video series, and one-on-one phone calls with trained pharmacists or nurses specializing in your medical condition. We accept all major insurance plans, including Medicare, Medicaid, and commercial insurance, with potential copay assistance available.
At Avella Specialty Pharmacy Headquarters, we are committed to ensuring you have access to the medication you need, when you need it, in the way that suits you best. Our compassionate care and simple experience are here for you whenever you need us. Contact us to learn more about infusion therapies administered at home or at a conveniently located infusion suite.
Photos of Avella Specialty Pharmacy Headquarters
24416 N 19th Ave, Phoenix, AZ 85085, United States
Opening hours of Avella Specialty Pharmacy Headquarters
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Avella Specialty Pharmacy Headquarters
"Two months for an order from my doctor. Rude inept wasted my time prescription for prolia I’d rather have fragile bones then ever deal with this rotten company again so angry."
"After two plus years of fighting with my pharmacy every month, I finally dumped OPTUM It was always a chore getting refills. More than once they sent meds to locations we hadn’t been to in six months. The last straw was this Monday, when I called to refill a med that runs off cycle of my 17 others. They told me my insurance was no longer good, and that they had stopped being a preferred provider earlier in September. GEE! You’d think they would notify customers before this actually happened! I had never changed before, despite my many frustrations with them because I thought they were the required carrier for my insurance. Well I found out that wasn’t true! I switched to Walgreens, and picked up my first batch today. No hassle. No fuss. A LOT less stressful! AVOID OPTUM AT ALL COSTS!"
"Don't go here .Avoid this place. ! Take my advice as a retired doctor.They might be ok for minor meds;not cancer medications! The last refill we got from them the dose was doubled! Their pharmacist(?) told me to"just cut the pills in half. Didn't sound right to me.Checked with my wife's doctor who agreed.told me to send it back.Had to hassle with them to get a refund on my credit card! We switched pharmacies immediately. You are forewarned."
"This pharmacy used to be my 'go to' place for my compounded medication. I used to be able to go to their Scottsdale location and pick up my Rx. Then they stopped supporting my medication there and I had to get it from an isolated location that can only ship. I had no choice but to do that. It worked well enough. I would've left them a few stars because the were at least meeting minimum expectations. But it got worse. I called to refill just recently and was told they stopped carrying my medication a couple months ago, and that entire class of medication - not just my specific combo. No notification ahead of time that they were going to terminate filling my script. No phone call. No email. No letter. They have all of these pieces of information but never bothered to let me know until I actually needed the medicine. Trying to talk to a supervisor there is next to impossible. Nobody in charge except for one person who is 'in and out frequently' and is mostly 'unavailable' to speak to me. I was also told that Avella systems have no way of notifying people who are using their services if they will no longer be able to be refilled at Avella. Say WHAT? This means that if there's a problem with drug, they have no way of figuring out who they gave it to! They gave me the names and numbers of several pharmacies that *may* be able to service my needs. But made me call around to ask on my own. My takeaway: Avella is negligent in that 1) they did not notify their customers who are relying on medication that they will stop carrying the drug, forcing customers to scramble at the last minute when they are in need of a refill to go hunting for a new pharmacy. 2) they only provided a list of other pharmacies without performing due diligence by asking those pharmacies ahead if they can fill this medication that Avella decided to stop filling.This forces me, the customer, to go looking around instead of being told who I can go to."
"Horrible service from any of the locations. I’ve ordered my daughter’s medication from different locations and they are all extremely unorganized and unprofessional. Every single month I have to make SEVERAL calls to be able to get the medication due to it being late, not ordered, messed up ordered YOU NAME IT!!! I’M SO DONE!!! I’ve never had such a horrendous experience before. They are a complete nightmare. Please stay way from them if possible."
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