Safeway Pharmacy

"The staff here used to be wonderful. Katrina and Ashley are fantastic, it's really too bad they aren't there anymore. Now, there is terrible communication with doctor's offices and very poor customer service. Blatant incompetence. They had the nerve to lie to me and to my doctor's office about what my insurance does and does not cover. I have been waiting for a script that was written two weeks ago and was authorized by my insurance shortly after and was promised by Kyle it would be in yesterday. I'm changing pharmacies. I'm done. I guess it doesn't matter to these people when someone can't get essential medication."

"The people that work there are nice enough, but this group is woefully understaffed. They rarely answer the phone so if there's an issue or you just have a question, you have to go there and stand in line. If there are 2 people ahead of you, you will be there a while. I can't remember the last time I saw more than 2 people there working no matter what time of day. If they had some people, it'd help their overall rating."

"What a Joke, lady that works there knows nothing about customer service. Walked up to window at 1:27 there was a customer getting help by another representative. The female lady that works there comes up to me at 1:30 and says sorry we’re closed? You will have to come back at 2 o’clock. I asked what time do you close? She says 130, I let her know well is there a way you can just give him me my prescription? She says no we’re closed see you at 2! As I walk away, I hear her say sometimes you just Gotta tell them what they don’t wanna hear. Lol. Must suck to be a pharmacist and hate your job! I feel sorry for her husband if she’s married. But Honey I just wanted a little dinner. Sorry. See you at 7:30. And don’t ask questions! Don’t talk to me until then! Sometimes kids you gotta tell dad what he needs to hear! Absolute joke"

"Slow, non engaging employees. Sever lack of service abilities. Wait in line for 10-20 minutes each time. Just an unpleasant place. Glad Fry's opened up around the corner. Y'all should go there. Above and beyond service. I've been doing business with this terrible Pharmacy for a year. I had to call to find out they were out of stock on my prescription. No one let me know at all. Called in and asked where the prescription was, found out they were out of stock. I asked the gentleman if he could find another Safeway nearby that has it in stock. He told me he doesn't know I will need to call them myself. After a year of this type of service I decided to call into the new Fry's Pharmacy on Jomax. Fry's said they didn't have it in stock however this gentleman on his own accord found a nearby location that has it in stock and gave me all the information. Also he said that if I fill my prescription through them it will be automated and I won't need to worry about going out of stock. WOW shocker Safeway is terrible go elsewhere GO TO FRYS!!!"

"Get the Text Message and then get there its not ready? Do not go after work the line is 10 people deep and only one person seems to be working the front ever! I just called they said please hold there are 3 calls ahead of you so I held for 15 min and then got the message the pharmacy staff is busy please try again or leave a message. I'm moving all my scripts."