AAA Goodyear Branch,

15578 West McDowell Road, Goodyear, AZ 85395

"Currently I don't have Road side assistance I had to have my car towed to my car dealership service department, my car battery was dead. No other battery could replace it. So I called Toyota roadside assistance, they called AAA to have a contracted tow person to have me towed. And he (Hadi) was on time, checked on my car battery, charged it. Found the problem, got my car started. But I still wanted my car to get serviced. So he towed it carefully, safely and took photos of my car condition. I very pleased and satisfied how my tow process came through the rescue."

"I have been with AAA for awhile and have been satisfied with their service...This last time that I needed Help alot of Glitches? They want you doing everything on a App.? What has Happened to people being Personable? The Vehicle was picked up taken to their Shop and they made sure we taken care of as far as getting Home. They Contacted me and told me the problem and what it would take to Fix the Issue...Following day picked up my vehicle and the only thing that got up under my skin was My Adjs. for seat mirror radio was altered? You we Fixing a vehicle Not going on a Road Trip! All I can Say.. other than that and the Mgr.Not doing a Follow Up ? I was Satisfied with My Service..But also B Ready to pay $$$ Great work just a bit Pricey...Again Guess You get what U Pay For"

"On July 24th I do want to advise my tow process was great but once arriving to Triple A in Goodyear things went downhill. Denis was my point of contact for my vehicle where he mentioned I would have and eta by tomorrow.. I get my eta that next day where my car will be ready the next day early morning… I call fairly early to get an eta where he mentions it will be ready around 11am…. 10 mins pass by and I get a callback they have found another issue with my car and do not have an eta. At this point, they have not worked on the main concern of my vehicle and mentioned further work is needed. It has been a stressful process with triple A and will definitely advise others to not visit this location. I have made a decision to tow(with our own money) my car to a different shop. I’d also like to add that Denis seemed to not care. I would not recommend this location. -emailed twice about this and no response whatsoever."

"I brought my car into this location 12/3 due to my car continually stalling. The next day the service attendant Dennis called me and said after a diagnostic test and road test, they couldn't identify any issues but then proceeded to recommend that I get new spark plugs and a 4-point fluid flush, costing $630. He said this should solve the problem! So they supposedly did the job and I picked the car up. I drove it out of their parking lot and 100 yards up the road my car started stalling again; literally 5 minutes after leaving the facility! Upon returning to AAA Dennis became rude and actually tried to blame me for the now “mis-diagnosis”? So… they ran tests again now claiming it’s the air condition compressor and will cost me almost $2000 to fix! When asked about a refund of the $630 for the unnecessary first diagnosis he dismissed it saying the work was already done! Despite Dennis saying the manager Matt will call me to figure it out, there was never any follow-up, and no compensation was offered for the misdiagnosis. I highly advise against anyone choosing this AAA for service due to the lack of ethics, effective resolution, mis diagnosis and lack of professionalism."