Blue Cross Blue Shield of Arizona Advantage

"These people are so rude and anhelpful. They just hang up on me as soon as I tried to get some clarification"

"BLUE CROSS BLUE SHIELD IS THE ABSOLUTE WORST INSURANCE COMPANY I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. THE CUSTOMER SERVICE REPRESENTATIVE ARE THE ABSOLUTE WORST!!!!! TRANSFERRED 6X AND STILL NO RESOLUTION TO MY ISSUE AND NO ONE KNOWS HOW TO HANDLE THE ISSUE!!!!"

"Please do not sign up with BCBS Advantage if you receive any psychological or psychiatric care. Why? Because their cheap incompetent upper management decided to send all their psychological and psychiatric services to an incompetent company in California, the Holman Group. Please Google them, they have a 1.8 out of 5 rating because they have horrible customer service, insufficient providers for most areas…example: 2 psychiatrists for all of Peoria and Sun City, if you are under 65, and 1 psychiatrist if you are 65 or older. That is 1 or 2 psychiatrists for 204,000 people. Look them up and go on their website and see if you can find a psychiatrist or psychologist, within 15 miles of where you live. You can find plenty of LCSW’s, Licensed Clinical Social Workers, but not psychiatrists or psychologists that people diagnosed SMI, serious mental illness, require. I explained to two of their employees at The Holman Group that I was SMI, and therefore needed a psychiatrist and psychologist, which is why their suggestion of a LCSW was insufficient and they did not know what SMI was. This is my third year with BCBS Advantage, and I am leaving. They were wonderful, but they cut back a lot in 2019. They also did not inform the doctor’s offices or their patients of their significant changes and reduction in benefits in psychological services. Finally, their local customer service can no longer help you if it is in relevance to psychological services. They apologize and immediately send you to the incompetent Holman Group, in California, per upper management’s absolution of all psychological related problems."

"All they do is Delay 14 days for approvals Deny Claim then I contest and force AZ state review and win and months go by!! POS Insurance Company"

"COLLETTE, BEST CUSTOMER SERVICE GAL... SAID SHE WOULD INVESTIGATE MY ISSUE AND CALL ME BACK TODAY, AND SHE DID!!! KIND, WARM AND RECEPTIVE!!! KEEP UP THE GOOD WORK!!!"