Westmount at Downtown Tempe 615 South Hardy Drive, Tempe, AZ 85281

"Hi my name is Gen, I moved out of my house to move into Westmount in Tempe and I absolutely love it here !!! The Apartment is so beautiful they have a 24/7 gym !! And also a swimming pool with an outdoor kitchen!!! A dog park as well, and they even have a laundry and drying room for current residents! I love how fast it was to move in Jamie helped me out so so much she’s so nice I LOVE HER!!!! & Sheralyn are so nice it’s a new management and they have helped me out so much I am excited for this new year!! Thank You guys so much!"

"ETA: I absolutely cannot wait to move out of here. The front desk people Sherlyn and the older white lady. You walk and they look annoyed to see you, you ask questions about your lease and they say they don’t know because they’re new, and yell you to come in “tomorrow “ when the other manager is there. Jamie who comes from out of town for a few days at a time, is so rude and confrontational. If you wonder why so many apartment units and parking spaces are empty, it’s because these women are running everyone out with their condescending and rude attitudes. They aren’t willing to work with you, they act annoyed when you walk in, and as soon as you leave, they talk about you, I’ve seen this multiple times, they talk about the renters. They need to remember they work for a management company with a 1 star rating and an apartment complex with a 2 star rating. And with renters here who are making 3 x the rent amount- which is probably way more than they make. Run as far away from these apartments, there’s a reason for a 2 star rating here. No AC in the summer and no Heat In the winter. There is no hot water ever, you have to shower with “warm water” and the kitchen sinks have no hot water at all. The toilets, you have to flush at least 6-8 times while throwing in cups of water so “everything goes down.” I hate it here. Can’t wait for my lease to end. IMPORTANT: They need to retrain all the front office people to know their job and to be humble. And to be nice. But that’s a lot to ask for."

"DO NOT REMT HERE!!! WORST SERVICE. I HAVE HAD A LEAK FOR 2 MONTHS AND THEY SAY, “up stairs won’t let us in to fix their tub”. HOW IS THAT EVEN AN OPTION AFTET HAVING A LEAK FOR TWO MONTHS?!!! THEY’L SAY, “under new management”…FOUR NEARLY FOUR MONTHS AND THINGS STILL AREN’T IMPROVED. GYM SUCKS, BUT YOU HAVE TO PAY AN AMENITIES FEE. I PAY MORE TO HAVE A WASHER/DRYER UNIT IN MY APARTMENT, BUT HAVE TO PAY THE LAUNDRY ROOM AMENITIES FEE. COCKROACHES LIVE WITH ME, BUT I HAVE TO PAY A PEST CONTROL FEE. WORST PLACE EVER!!!"

"ROACH INFESTATION!!! In the entire complex haven’t met a person here who didn’t have them they have no central air so after summer when it’s still hot but they transfer to heat that’s all you have it’s a swamp cooler so make sure you get fans . The rent is beyond over priced for the space . They have a problem with lying in the office and will say anything to get you to sign a lease they average about 15/20 evictions every two months because there late fees bury you to the point where you can’t catch up ! They don’t have there apts sealed properly there’s cracks through entire apt so bugs can travel from one apt to the next or even from outside to inside . They rarely fix anything it took them 3 weeks to fix my fan in my bathroom and then there was lights and fans that have never worked my entire stay there’s a million apts around Tempe I’d def look elsewhere if I was you !"

"Prior to moving in, our move in date was changed 3 times without notice, WITH a signed lease mind you. They did not call us, email us, nothing. It is extremely alarming to know that if I hadn't happened to log into the portal, I could have showed up with the uhaul in hand and then be notified that I would not have a place to live. When we did actually move in, the place was disgusting. It smelled awful, was damp and musty and had not been cleaned, seemingly, in months. There was still old, rotting food in the fridge from previous tenants. The windows were so caked with dirt you could bearly see out of them. I spent 6 hours cleaning the unit myself just to make it livable. Bugs are a huge issue. Believe the reviews when they say these places have roaches. These units are infested, even if you keep your unit clean, other tenants will surely attract them and have them back in your walls again. Crickets, strangely are also an issue. Because the maintenance done on these buildings is little to none, virtually every crack and crevice is open to pests. There is no escaping them. While writing this review, a roach ran across my feet :) Speaking of maintenance, even though they will charge you monthly for CAMs, there is none. Especially not any emergency maintenance. When water began pouring from my bathroom ceiling vent, I could not get in contact with anyone. Pressed every number on my keypad in hopes of connecting to somebody, nothing. I had to resort to TRACKING THE GUY DOWN IN PERSON BY KNOCKING ON HIS DOOR. He checked it out, said the water would stop, left. It didn't stop for another hour. This, the water pouring from my ceiling, happened 3 SEPARATE TIMES. Our washing machine has leaked as well as our water heater. On top of that, the inside of my kitchen cabinets are, rotting? with some kind of severe water damage. My window frame snapped off when I moved in, and when it rains the water pours through the gap and onto my bed inside. My front door is falling off the hinges and requires us to literally body slam it to simply shut it. All of these things have been brought up to the office, MULTIPLE TIMES are are STILL not fixed. The walls here are paper thin. I can hear everything from the next bedroom to all the way outside, even with doors and windows shut. They are so thin in fact that I can hear my upstairs neighbors SWEEPING through the ceiling!!. I can hear their phone alarm go off at 4 am every morning!!! I didn't even know that was possible!! Speaking of noise, at least once a week I am woken up by the landscapers chainsawing and leaf blowing right outside my window. It's so loud it may as well be right next to my head. This goes on for about 2 hours at a time. I can never get a good nights rest here. The thing is, I'd be willing to put ALL of this past me if this ghetto apartment complex charged ghetto prices. A 3 bed 1 BATH? 2,000 a month. These are insanely high prices for the unlivable units you are given. If you're looking for a place to live, run far Far FAR away. It is not worth your blood, sweat, and tears. The ONLY reason I signed a lease to live here is because I literally had no other option. It was either this, or homelessness. But honestly maybe I would have been better off homeless. EDIT: they obviously left their automated reply below but nothing is better. I have called and visited the office several times requesting our maintenance requests to be fulfilled (that I placed last year!!!) and each time they said it would be next week and that was 1 month ago. Honestly I’ve just given up at this point. Everyday is another day I’m closer to escaping this awful place. DO NOT MOVE HERE!! EVEN IF YOU’RE DESPERATE!!"