Novella at Arcadia 4402 North 36th Street, Phoenix, AZ 85018

"Carmen, Joe, and Herson are wonderful. Always nice, always asks if everything is good in my apartment. They definitely go above and beyond and I really appreciate them."

"We have been residents at Novella at Arcadia for a year now, wanted to give a shout out to the management for how well they maintain the facilities. This is truly a luxury experience. As part of our renewal process, they offered us a house cleaning, which we accepted. Their folks came in and did a fantastic job, five stars! Good place to be!"

"The community is great overall. Management company changed 2-3 times in the past 2 years. The management company now is Mark Taylor and aren't doing a great job: poor communication and ownership of the issues. As a resident, you have to baby sit and hand hold them to do their maintenance job. Very difficult to get a hold of by phone. There is no single point of contact, you will be passed on to different people to talk to. Our main shower has not been working since December (we are in June now). Management has failed to fix it and is still dragging to solve the issue (that we are paying for)"

"Have lived at Novella for nearly 3 months now, and love everything about it! We were half way through the signing process on an unrelated community, when we toured Novella out of curiosity. The peacefulness of the community, the pool, and home we toured blew us away - not to mention the great location. The Novella leasing team supported us in turning on a dime, and facilitated move in within a matter of days. They worked with management quickly to support pre-move in requests, and the unit was immaculate upon move in. In the few months we have been here, management has been responsive to any general question or maintenance request we have thrown their direction. Their team and this community has been a cut above any other community I have lived in previously, and look forward to the many months ahead."

"We loved living at Novella! The layout of the home was spacious and the finishes were exquisite! We ended up being great friends with our neighbors and did not have any issues with noise, even more-so, it was an extremely quiet location in the neighborhood as a whole. Management always responded quickly when we needed assistance and have been consistently helpful when we needed maintenance or assistance. I would definitely recommend living here!"