Serafina at South Mountain
11025 South 51st Street, Phoenix, Arizona, United States
About the Serafina at South Mountain
Serafina at South Mountain is a premier real estate agency located at 11025 South 51st Street in Phoenix, Arizona. Our team of experienced and dedicated agents are committed to helping clients find their dream home or sell their property with ease. With a focus on personalized service and attention to detail, we strive to make the buying or selling process as smooth and stress-free as possible. Whether you are looking for a cozy starter home or a luxurious estate, Serafina at South Mountain has the expertise to guide you through every step of the real estate journey. Contact us today to learn more about how we can help you achieve your real estate goals.
Photos of Serafina at South Mountain
11025 S 51st St, Phoenix, AZ 85044, United States
Opening hours of Serafina at South Mountain
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
10:00 - 16:00
Sunday:
Closed
Reviews of Serafina at South Mountain
"DO NOT RENT HERE, YOU WILL REGRET IT!!! No one cleans up behind their dogs and the office does nothing about any complaints regarding tenants. A few years ago this was wonderful community to live in but now they are allowing anyone to become tenants and it shows. Wish there was a no star option and I can’t wait to find another place!"
"My review was removed. So I’m doing it again. Don’t move here. Nobody picks up after their dogs. It’s dog feces everywhere. They won’t hire a grounds keeper. Maintenance men and landscapers are not grounds keepers. Buildings are dirty in need of a power wash. The hot water goes out all the time and we pay a hefty water bill because of it. I was without hot water all weekend. Trash is all over the parking lot and garbage can area. My neighbors underneath me have pushed out multiple tenants and the office just allows it to happen. They have done everything from domestic violence fights in the court yard and the weekend before last firing a gun in the apartment. All of which cause a major police presence and disturbance of peace. Only plus is maintenance request are done in a timely manner. After the extra 300 dollars in fees they add onto rent every month, it’s just not worth it. Look elsewhere. 01/02/2024: Update the new owners have fixed the above issues."
"Edit: reposting bc as far as I scrolled it looks like my initial review was deleted. Also no, I never got my ~$400 back surprise surprise. Despite going down in person (after again not being able to reach anyone by phone or email over multiple tries and days), speaking to the assistant manager, and verifying it would be mailed to me as a check within a week or so. Go ahead and keep on deleting my review, I’ll keep posting it "
"It looks like my previous review was never posted or deleted. I would not recommend living here for many reasons, the main one being that the hot water goes out multiple times per month. Today is Mother’s Day and this is the second time the hot water is out, with the first time this month being yesterday. I wouldn’t mind much if these apartments were affordable but they’re not. We pay $1700 for a one bedroom after all of the fees are tacked on. They nickel and dime for everything. I pay more for water here each month than I ever have, and this is partly because they charge US for the water leaks. Tenants don’t pick up after their dogs, trashcans overflow weekly when the $25/month valet trash service pile up all tenants trash in one bin. The only positive is that there’s one very helpful and sweet office lady and maintenance requests are typically prompt, but does not justify what we pay here."
"My experience with Serafina was absolutely terrible. I don't normally leave reviews, but this was unacceptable. I applied, got approved, and signed for an apartment to be ready by 9/7. I toured the unit a few days before and it was atrocious. (See pics) Clearly this unit was not anywhere near move-in ready. So I showed Dennis the photos and he assured me they would be able to get me into a different unit, which I saw that day. Great, right? Except they wanted to charge me an extra $170 and didn't tell me until AFTER I got my renter's insurance and set up my SRP service. I reasoned with them, even though I was given a number, and assured by Dennis that rent for the other apartment wouldn't be than what I had originally signed for. Mind you, I'm not trying to throw Dennis under the bus, but his manager did not once try to resolve things for me and kept him as the middleman. I gave them a higher number that I would be willing to pay because again, I was advised to have renters insurance and electricity before move-in. And they declined, offering me a THIRD unit that won't be ready for another couple weeks. On the day I'm supposed to move in to my replacement apartment. I worked customer service for years and empathize with those who have to deal with tricky situations, but this was NOT handled properly AT ALL. Bait and switch is illegal and although I'm young, I will not be taken advantage of."
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