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Motif Apartment Homes
2529 West Cactus Road, Phoenix, Arizona, United States
About the Motif Apartment Homes
Motif Apartment Homes is a premier real estate agency located at 2529 West Cactus Road in Phoenix, Arizona. Our luxurious apartment homes offer modern amenities and stylish designs to provide residents with the ultimate living experience. Our community features a variety of floor plans to choose from, along with top-notch customer service and maintenance. Conveniently located in the heart of Phoenix, Motif Apartment Homes is the perfect place to call home for those seeking comfort, convenience, and sophistication. Come experience the Motif difference today!
Photos of Motif Apartment Homes
2529 W Cactus Rd, Phoenix, AZ 85029, United States
Opening hours of Motif Apartment Homes
Monday:
09:30 - 17:30
Tuesday:
09:30 - 17:30
Wednesday:
09:30 - 17:30
Thursday:
10:30 - 17:30
Friday:
09:30 - 17:30
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of Motif Apartment Homes
"OK first and foremost shout out to the Motif staff: Eric, Cass…my brain is struggling to remember the other young ladies names. I had some pretty disruptive neighbors who didn’t care about their neighbors and would always be fighting and eventually lead to why I am writing this review. My apartment was flooded due to the negligence of my upstairs neighbors and I messaged the leasing office and I tell you they jump into action. Due to the circumstances they transferred me apartments and made the process as seamless as it could be. So thank you guys so much!! I’m big on customer service and the way I’m treated by staff makes or breaks me wanting to stay somewhere."
"Sorry in advance, but this is a long review. There was a little "please leave a review" card on my kitchen counter when I moved in, so here I go. The only reason I'm giving this place 2 stars and not 1 is because Destiny was great. She was very personable and made the application process quick and painless. The apartment itself also has a nice-sized balcony and washer/dryer. The area is not too loud, but the paint job in the apartment is ridiculous, there's paint everywhere. I can also hear every step that my upstairs neighbors take, along with their dogs and children. I'm also pretty sure they're insomniacs because they are constantly walking around and 2 AM, but nothing earplugs can't take care of. Now for the real issue: I moved in on December 29th, and I have seen more COCKROACHES in these 2 weeks than I've seen in my entire life. On my second night here I saw 4 in the kitchen, 3 crawling on the walls and floors (and my unpacked boxes!!) in the living room, and 2 in my closet. The office was closed for a few days for the new year so I couldn't contact anyone until Tuesday. The lady on the phone assured me, that someone would come the next day and assess the issue and spray, or if it were a big issue, they would do a "clean out". I had work the next day so I put my cat in the bathroom to try and keep her out of the way while they were here. When I got home, my cat was out of the bathroom, but I saw no evidence that anyone sprayed (granted I've never had any sort of pest issue in my life, so I was unsure what to look for), and no service papers were left. But I do know, the roaches were still in full effect! I went to the office that Saturday and asked if someone had sprayed at all and was told that they couldn't find any record of them coming into my apartment (not sure who let my cat out of the bathroom, but OK?). She assured me that someone would come out again next Wednesday. By this point, I could barely move around my apartment without seeing a roach, they were out at all hours, not just at night. I asked the office lady if there was any way that I could change apartments (because they really are decent apartments and I would be happy to stay). She said unfortunately not without "upgrading" and I would have to pay a new deposit/fees etc. I asked if there was a way to break my lease without paying a fee considering, this apartment was very clearly infested before I moved in. She said it was not likely. They "sprayed" again this past Wednesday, and all it did was move the roaches from the kitchen to the bathroom. At this point, my anxiety and nerves are so bad. I'm literally tip-toeing around my own apartment looking for bugs in every room before I walk in. I'm scared to unpack but I don't know if they are already in my boxes. I only stay in my room because I've seen the least amount of roaches in here (even though I've now seen 2 in my bed). I've been here 2 weeks and I've yet to cook anything because I don't want to attract even more to my apartment. I've left voicemails with the office on days that I work and wouldn't get off in time to go talk to someone face-to-face, and I have yet to receive a call. I've even sent an email explaining the situation and asked for a response or a phone call... nothing. Unfortunately, I'll be breaking my lease when I get my taxes because there's no way I can live like this for an entire year. I just wish the office cared at all about these issues. Or at least took some responsibility for allowing anyone to move into a cockroach infestation."
"Have been here since May of 2023. Have been dealing with my downstairs tenants blasting their speaker around the clock, mostly late at night, to the point that I could feel the bass in my feet and when laying in bed. I’ve contacted the office multiple times (at least 8 of them having a paper trail via email) and even walked in to file complaints. I was told the issue would be resolved… nothing has been done. I went in a few days ago to complain again and Celesta told me there has only been ONE documentation of complaint against my downstairs tenants. Safe to say that my grievances have not been considered or taken seriously. Ive tried to resolve this kindly through the office and by speaking to these tenants, but there seems to be nothing that the office will to do provide the peace and quiet living that they advertise. Severely disappointed, and lacking quality sleep. SOS."
"The application process was quick and easy without issues. Destiny was the leasing specialist who assisted me with the move-in and she was amazing! Always pleasant, polite and very professional and was able to answer all my questions as well as ensuring I had everything I needed. Thank you Motif office staff!! ☺️"
"As an avid reviewer, I’d like to say I’ve not had a better apartment. The staff has always been supportive and caring. I hate bugs and the moment I saw a bug in my apartment (water beetle) I called the office right away and they came and sprayed my house. They’ve been very attentive about my needs. They also love my dog lol"
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