EMS Realty Inc - Tucson Property Management & Real Estate 6816 North Oracle Road, Tucson, AZ 85704

"First time dealing with this property management company. I moved into my rental back in October the day I was supposed to move in no one knew the combination to the lock box which I find very unprofessional. It took about 4 hours of me waiting by the rental to get a call back which they had to call the cleaning company to figure out what code it was. Next I finally get in I ask about mail keys and where the mailbox is located at since it is a community mail area. They said sorry I can’t help you with that if the keys aren’t there you will have to go to USPS to get new keys which is absolutely ridiculous. It took me a month to get keys and receive my mail. I also had to check every mail area in the neighborhood because I was not told where it was. Last but not least I was just notified about a warning from HOA and the front yard my neighbors told me they are told when HOA comes around and since I rent I was not told. The photo I received was a picture of my yard that had green weeds all over which I sprayed and pulled 2 weeks ago why am I now being notified about it this. Long story short stay away as the communication lacks and no one ever has answers to any questions."

"This company allowed the property owner to charge me for repairs that were not my fault. When I moving out, a blind broke. Old, the strings broke. I did not cause this. They took $600 out of my deposit without warning. I filed a small claim for $600. They had their lawyers in Phoenix request to take the case to civil court. That way they get out of everything. This is how they get the tenant to back down. No one wants to pay thousands of dollars for lawyers and court fees. The court system should not allow these companies to take this out of small claims court so that innocent tenants can stand up for their rights. Tenants have no rights in the state of Arizona. I can’t say enough bad things about this EMS Realty company for violating my rights as an innocent tenant. Never missed a rent payment. House was immaculate when I moved out. This is how I am treated."

"EMS has been my property manager for 4 years and I have always been impressed with their professionalism and the quality of care. And that goes for anyone that I have ever had contact with at EMS. I couldn't be happier with them as my property manager. I always have peace of mind that my property is being well taken care of. Special shoutout to the EMS folks that I have worked with the most: Megan Wingfield, Tammy Hahn, Lori Gray, and Linda Foyt, but I have also had great experiences with everyone else (shoutout to Nanette Thorns, Amir Hachem, Kendall Vaught, Jason Logan, Alaina Chapin, and anyone else that I might be forgetting). Thanks EMS for everything!"

"The most kind, generous, patient, understanding, and rewarding employer I have ever worked for! Our designated broker Lisa understands the importance of building, maintaining, and promoting a positive team environment. The simple fact the average length of employment of a team member is greater than 10 years is indicative of how loyal Lisa is, and in turn, she is also rewarded with our loyalty! Lisa's understanding and ongoing learning of all things legal and ethical relating to our industry are exemplary and respectful. We're all blessed to have such an amazing person and place of employment in our lives! Lisa and EMS' amazingness doesn't stop there. The fiduciary and impressive level of care provided to clients are stellar and out of this world! Come find that missing piece in property management by witnessing the EMS experience first-hand!"

"Carol was the realtor from EMS. Very kind, patient and doesn't miss a thing. I feel very fortunate that she will be my go to shall I have any problems. I don't foresee any problems but if I do she will have my back. So, this is my thank you in advance. UPDATE 11/16/23 I finally found a fantastic apartment that EMS Realty managed. Carol Weaver was my realtor. At first sight I remember thinking that she looked like someone that I'd be comfortable with...and I am! There are 12 apartments and single story. I love it here. Carol knows everyone's name. I was impressed considering she manages properties in the three digits! If you leave her a message she returns the call expeditiously. We all know how rare that is! Everyone at EMS Realty are very nice. Of course I know Carol the best and she IS the best! I'm grateful for her professionalism, friendliness and patience which are all ingredients to a successful realtor and renters relationship."