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View at Starr Pass
2162 West Speedway Boulevard, Tucson, Arizona 85745
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About the View at Starr Pass
Welcome to View at Starr Pass, a beautiful community located in Tucson, Arizona. Our pet-friendly apartments are conveniently located near Downtown Tucson, offering easy access to restaurants, shopping, and entertainment. Choose from one, two, or four bedroom floor plans with amenities such as air conditioning, ceiling fans, fully equipped kitchens, and in-home washer and dryers. Enjoy our community amenities including two swimming pools, a spa, fitness center, on-site maintenance, and professional management. Contact us today to schedule a tour and see why View at Starr Pass is the perfect place to call home in Tucson, AZ.
Photos of View at Starr Pass
2162 W Speedway Blvd, Tucson, AZ 85745, United States
Opening hours of View at Starr Pass
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of View at Starr Pass
"If you move here, get ready for many headaches. Worst experience renting apartments with these people. Yet, if you do move in, let me give you some tips. 1.) Get a door stopper or a camera. I had two separate times where they came into my apartment without consent (at least what i know of). They asked for it in the beginning and after that i guessed they took it as a yes for every other time. I woke up one morning to one of the maintenance men coming into my door, and got a dear in the Headlights look when he realized he was caught. When i tried reporting it to the office, they simply never returned my phone calls nor email. And the other times i noticed my thermostat would be changed (the physical look), yet i was never notified they would be doing any work nor coming in. They never stole anything, at least to my knowledge. But they do come in. 2.) Buy Fans or some type of AC I lived her for a year and a half, In the peak of the summer in Arizona. My air conditioning would always break. And i would always have to call, the emergency maintenance line as the air conditioning breaking down is a very serous problem and would have to fix it quickly. Well they would come and fix it, yet would break in a few months. Yet in August of last year, my AC broke and during the day my apartment would reach up to 98 degrees. They made me wait for TWO DAYS with a broken AC, and they said they would come fix it, yet would return home to find out they never came. Until i had to get my parent involved and basically demand them to fix the AC. After some back and fourth i got a annoyed call from the manager saying a company would be there the same day to fix it and come home early from school. They would be there at 5pm they said, i waited three extra hours and they never came, i had to go sleep in a hotel. Then the next day they tried lying saying i wasn't there and the company had to leave due to a "no-show". Keep in mind i was there two hours before the initial meeting time, basically when i confronted them they were lying they got pissed and finally fixed it. The manager tried lecturing me on just calling maintenance workers, i brought up if they aren't gonna consider a broken AC a emergency, then don't claim it in the recording when you call. I found out from the maintenance worker i would have waited two extra weeks to fix it, as they apparently would have been done with their other priorities. Which they told me weren't emergencies. 3.) DO NOT put multiple forms of payment into your portals We of course would pay rent through the portal, however, we started getting banking statements saying we were being charged almost three hundred dollar fees every month, for a fee we had to pay once, yet they kept charging us. However, when we tried disputing it, they promised to return the money, yet to this day, they never have returned the money. We have been physically to the office, sent emails and calls, we are either ignored or told we will get it back. Even then when we started confronting them they were taking our money in boges fees, they still were taking out money. They promised to make some of the money they owed into credit, yet that also didn't happen also. 4.) Employees are rude or do not care The manager would always answer in a annoyed tone, or be very condescending. Other employees would just run and hide behind her, when you basically needed them to do their job. Also when i left them, they were very rude, and tried charging us right then and there the last rent. Obviously we said we couldn't do that right away as that was very sudden and in the statement we were even given time to pay. After we told her that, she grabbed her keys and marched to my apartment, trying to intimidate us that she would find problems. Soon we got a email trying to threaten (after i moved out) saying we are being charged a month they knew were were never gonna stay in nor does it say in the lease once you end it suddenly. keep in mind we would pay two rents in advance, not worth it. Don't waste your time nor money on these people!!"
"I have lived in 4 different apartment complexes in Tucson and View at Starr Pass was definitely the worst one. I had constant issues. -i signed the pre lease agreement and paid my deposit and first month rent for a 2br, only to have the leasing office tell me a week or so before move in that they made a mistake and had given me the price for a 1br. -move in day, the person working in the office was over 20 mins late despite saying they opened at 9. I had told them I would be picking up the keys as soon as they opened because the movers were meeting me at my old apartment at 10am. -they had not set up my package locker account and took days to do so, and I had to keep texting and asking them to retrieve the packages already delivered for me and to create my account -the apartment was not clean or ready for move in. There was still paper taped up the the bathroom from where they had just painted. -the washer had mold and it took over 2 weeks and multiple emails/texts before it was replaced -the "amenities" aka they gym was only open Mon-Fri 9-5 when most people were at work -we were not given enough notice when the mailboxes were going to be re-keyed. My key wasn't working and when I went into the leasing office I was told that they would be re keying the mail box in the upcoming week and that we would need to pick up the new keys in the office. I reminded the manager that their office was only open Monday through Friday from 9 to 5 when most people were at work. And I was told to either go in late to work or get off early. when I asked if they could do an extended hour or a Saturday because that made more sense than asking an entire complex to take time off of work, I was told no and that I would just need to come in when the office was open. Thankfully I have the flexibility with my job where I could make it work, but not everyone has that flexibility. -the package lockers were unreliable. I lost track of the number of times I had to call customer support. I would be told that it was off-line and I needed to call the front office, and when I would call the front office I was told to call customer service. -the lease recommended you de claw your cat. This is unacceptable. Declawing is not just trimming the nails, it’s literally an amputation. -I had to follow up so many times with the office staff when someone applied to take over my lease. They were not communicating at all. One of the times I went in to follow up, I asked to confirm the date we had put on the signed form and Erik could not find the form. -the apartment flooded two days before I was going to move out, I had to repack boxes because there was was water all over my closet and bedroom floor coming from the next door neighbor’s bathroom. -I had misplaced one of the mail keys and paid $25 to get a replacement for the new tenant. I waited half an hour and Erik told me maintenance was busy and they’d make it later in the day. He said he could either have them leave it in the mailbox (I had the other key) or in my apartment. I came home that night and did not have a key. They did cash my check, however. The next day I waited an hour while 3 maintenance workers tried to make the key and were unable to do so. I was told they’d just give it to the new tenant once it was made. I had to request a receipt with that in writing. A week later, they had not made the key for the new tenant and I ended up finding the misplaced one. I called and spoke to Erik and told him I had found the key and given it to the new tenant and asked for the $25. Erik said it would be mailed to my forwarding address. I had to prompt him to take down my forwarding address. When I called a week later I was told they would not be giving me the money back. They cashed a check for a service they did not provide. It took multiple hours across 2 days, and 4 people (Erik and 3 maintenance workers) to unsuccessfully make the key and then they refused to refund me when they failed to do what I paid them for. If I could give it zero stars, I would."
"I just want to say I'm very thankful for the prompt assistance uou all give us from fixing things in our home. To addressing things that need taking care of in our little community. The mail box was a huge issue for me but you all took care of that also. We're happy here and we're thankful to the staff for being friendly and show courtesy . So with that said thank you. May all your Thanksgiving be filled with joy and lots of blessings."
"Put in a request to have pest control come in for a roach infestation. Once getting it scheduled I received an email labeled for fogging. I prepped and prepared my whole house, newborn child, and dog to be out for the 4 hours which was written in the attachment in the email. Pest control came and notified me that he does not do any fogging just puts a bait down. When calling the office and speaking with the manager Brittany she brushed it off and stated that the file is mislabeled for fogging instructions and that we are the only unit out of our building that has a complaint put in about roaches. I am very upset at the fact that I was given information that was false and for the fact that the manager just blew off a paying tenet and her nasty I don't care type of attitude."
"Not worth the headache - don't rent here! Had an exceptionally horrible experience. From unprofessional management and maintenance to overflowing trash and porch pirates, this place is just not worth renting from. I encountered major maintenance issues immediately upon moving in. This property was previously known as the Ledges at West Campus. The previous managers, Tempe Friends and Family LLC ignored major repairs. Poor drainage led to leaks, flooding, and mold. The former manager Cleveland Woodburn (Tempe Friends and Family LLC) admitted to not inspecting the unit prior to move in. Stairs were loose. Nails were sticking out of the carpet. The first week here my foot fell through a soft spot in the floor upstairs! The new company assumed all work orders had been completed. Many of the units have serious ongoing issues that have been literally painted over without resolving underlying leaks or damage. Hoodlum children ran around the property with no supervision causing vandalism, fighting, and stealing packages. Expect loud, rowdy parties during holidays. HVAC motors needed to be replaced but weren't. Untrained techs would remove parts without proper tools further complicating issues. Imagine having no AC in the summer. Not a fun experience. When a vendor was finally called, they didn't turn off the breaker and shocked themselves while shorting out our blower fan motor. The new management did not address ongoing issues. They spray painted over rotten wood on patios. Had a major leak where water would drip out of the door frame during monsoon season. Their response was to spray paint over cracks without patching or sealing them. Eventually, mold formed. When asked to demonstrate or prove work was completed, management sent a photo of a man on a roof of another building. Management tried to deny a leak was present. The property is poorly lit and trash cans frequently overflow on the weekends. Weeds grew out of control. At one point I had rattlesnakes in the weeds just outside the door. When I called management, they responded with a dismissive and rude attitude stating there was a wildlife addendum in our lease not requiring them to remove venomous snakes (this wasn't present in our lease). The new management refused to address ongoing issues and failed to properly inspect the outstanding work orders from the last company. Sent multiple letters to no avail. Heed the advice in other reviews. The first manager under Chamberlain and Associates was Michelle Kidd. She did post fake reviews (later removed) as evidenced in the attached photos. Kritzell Venezuela, the office assistant did this as well. It's sad to see a company trying to cover this up by denying it ever occured. This speaks to the priorities and professionalism (or lack thereof) of the company. Dogs and people would get sick (vomit and diarrhea) around the property and it wouldn't get cleaned up. Large dogs would get loose and run around. No major renovations were completed to the unit between the switch management companies. Roofs leaked and the unit developed mold. Work orders were not responded too appropriately and included band aid fixes, not addressing the underlying repairs or damage. Many were arbitrarily cancelled without work being completed. In one such situation, swamp gas was coming out of the shower. The maintenance tech took a photo of the drain and never came back. Wiring issues led to sparking outlets and some just didn't work. On multiple occasions, maintenance would enter without notice or would give a vendor (ex. Pest control) a key without our permission. If you are a prospective renter, especially a student or young professional, it's just not worth the headache of dealing with this place. Windows are poorly sealed. Expect to pay high electric costs because of this. Had issues getting my deposit returned as well. The location could be great in the hands of the right management team and with proper renovations. If the only spent as much time renovating the apartments as they did the office, this might be a decent place."
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