The UPS Store 16772 West Bell Road, Surprise, AZ 85374

"I went to this location for the first time and will never go back. The woman that was in her late forties (clearly not an young inexperienced employee) was acting like the sky was falling and being so dramatic simply because she was having to do her job that she's getting paid to do. She made it clear the customers that were coming in were putting her out. I stood in line while 2 other customers were helped. Once it was my turn she said to the young girl that was trying to be helpful, that she now had to help her. That I could just scan my boxes myself. Why didn't she say that right when I walked in!? Instead she wasted my time and then had me do her job for her. This location has definitely earned their crummy Google ranking. I also see in the bad reviews the owner of the page responds and asks customers email an email linked to ups. Why don't you actually do something effective for the business and get the employees properly trained and fire the ones that don't belive in customer service."

"The UPS store off of Bell is ridiculous. I went to return an item and they wouldn’t accept it and said I needed to print off the label OK but they would charge me $2.25 to use their computer to print the label. I said hell no. The clerk was condescending by saying he never uses Amazon and has no need to. Ok. Why say that? Update: went back to the store to give them another chance and saw another clerk. She was a bit rude as well. Maybe she was tired of dealing with customers but this is a customer service job. This is not a place I will choose to go from now on."

"I’ve been to this location twice and have been shocked both times by how poorly this is run. Today there were 17 people in line in front of me and only two people working at a snails pace making no attempt to streamline the process. My package was already labeled and paid for … and yet I’m supposed to wait who knows how long to merely drop it off. Everybody was frustrated. I left and will go to a different location. My prior visit I purchased five international stamps which cost $1.50 each but they tacked a $1 up charge per stamp so an extra $5!!! I waited in line about half an hour to be overcharged. I like to support local businesses but this is two bad experiences in a row."

"I came to look up the Saturday hours of this store and was shocked by the reviews. I’m in there a couple times a month and have been for a couple years and the employees have always been helpful and friendly. Sometimes the lines are long but that isn’t the stores fault when all the terminals are in use. For Amazon returns they have added a kiosk that is quite intuitive and if you can’t figure it out, you can ask as I’ve seen others do so. For those complaining about the prices of boxes, all UPS stores (and the post office) have similar prices. You can always go to Walmart for the box ahead of time!"

"Came to this store instead of the one I usually go to off Lake Pleasant. Lines out the door (typical of every one I have been to in the Phoenix area). Horrible internet service as I tried to load the barcodes for my returns on my phone. Associate told me she hears that all day and I could go across the parking lot to Jack in the Box for free Wi-Fi. Why doesn't a packing and shipping store offer free Wi-Fi, especially with all the Amazon returns they process?"