United States Postal Service

"I scheduled a redelivery days in advance, took PTO for the day (that I didn't have to waste), and no one showed up. I then got a notice the next day on my door saying they tried again and I wasn't there. I then received a notice that my item was being sent back due to them having it for too long, even though they failed to make the delivery when they were supposed to. A very nice rep on the phone got a message to them to hold it since they failed to deliver it when they were supposed to. I got a call from the Laveen office saying that I could pick up my package the following day. When I get the office that next morning they tried to tell me that my package hadn't arrived yet from "another facility" and that I had to come back later in the day. After a bunch of complaining they went into the back of the office and brought out my package that they said wasn't there. The lady then tried to be smart with me saying that "You should have just signed the paper and put it in your box". She tried to make it seem like it was my fault they didn't even try to deliver my package on the scheduled date. She was completely dismissive of the facts and made up her own version of the case to skirt blame away from their obvious mistake. If there was an attempt made on the day it was scheduled there would have been a notice or some kind of documentation and there is none."

"I was immediately told to wait outside the glass doors. There were 2 others at the windows being helped. I always get poopy service from 2 postal workers here. I dont take the USPS for granted but they could at least have some customer service. Like I said it's always the same 2 workers. It makes me loathe coming to pick up a package everytime, knowing I may have to deal with them."

"Everytime i go there everyone who assists me is so helpful and efficient...I appreciate them and send kudos..keep up the good work..APPLAUSE"

"Nice when they're open but a complete A-HOLE as soon as the time turns to 1230 or 430pm. My box didn't fit through the parcel door to drop off my mail. The employee opened the door and said we're close(it was 1230pm) and refused to take by box. Literally could of just took it and placed it in the outgoing mail which would of took 2 seconds. And the workers were just laughing in the background."

"I love using the old way of being assisted with my mailing needs. I love the counter service provided, by those trained in offering courteous service, professionalism and patience. Our letters, packages and postal needs are important. Using the walk in means we're trusting you to be the go between for that perfect connection on each end. So I thank you for handling my postal needs with the trust we place in you!"