Verizon
13869 West Bell Road, Surprise, Arizona, United States
About the Verizon
Verizon is a telecommunications store located at 13869 West Bell Road in Surprise, Arizona. As one of the leading providers of wireless services in the United States, Verizon offers a wide range of products and services including cell phones, tablets, accessories, and wireless plans. Customers can visit the store to explore the latest technology, get assistance with device upgrades, or receive support for any technical issues. With a knowledgeable staff and a commitment to customer satisfaction, Verizon strives to provide top-notch service to help individuals stay connected in today's fast-paced world.
Photos of Verizon
13869 W Bell Rd #101, Surprise, AZ 85374, United States
Opening hours of Verizon
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 19:00
Sunday:
10:00 - 17:00
Reviews of Verizon
"This is not a customer service store. Not only were they rude and not willing to help us with a simple return. They weren't much better with Verizon customer service who I was able to get on my phone and try to work the situation out. They even refused several times, to let us speak with a manager. Who did finally come out. But it took alot to prompt him out of the back. Still not sure he was the manager. I am sure there are better stores even if I have to drive further. Verizon customer service will be reporting them to corporate it was nice to have them hear what we the customer had to put up with."
"Absolutely TERRIBLE CUSTOMER SERVICE. The men who work here they all need to be fired. They were so RUDE!!! Took my business to the Verizon across the street. THESE PEOPLE HATE THEIR JOBS - THAT’S APPARENT - Mouthy, Rude and WONT help you. GO ELSEWHERE!! I contacted another corporate store to make my complaint. I went in to go and get off one plan to get to another plan. They gave me a phone number so I could start the transfer then they could not or would not help me with that phone call. Then when it was actually my turn to be helped the guy acted like , it was too much for him to help me and then he started to be super mouthy and extremely rude. **So if you’re looking for terrible and I’m talking terrible customer service definitely come here**"
"Late opening and zero customer service. Once this place goes fully robot A.I., this place might be tolerable. This is only for this location on this date. Have been here 3 times before and always the same. Could be everyone was in a humbug spirit. Merry Christmas!"
"Very helpful. Got in and out with a new phone quickly. Asked about different phones and I only had a few absolute needs. They made sure that it would work. No pushy sales tactics."
"Five stars is something I'd never think could happen at a Verizon Store; well in my past experiences anyway until this weekend. We came in for quite a few reasons and we're dreading it because it was the weekend and we thought it would be so busy. I've been to this location once years ago and honestly try to stay away because I've never had a great experience at any Verizon store. From the moment we walked in it was different. Sebastian greeted us, asked what he could help with and got right to work. We were looking at changing a few phones around while also looking for a complete new one. With so many kids and busy schedules we need to make sure they're all in good shape. Sebastian was very patient, answered all our questions. He never made us feel rushed and even offered us an add on to our plan that actually saves us a ton of money. I appreciate images that so much. These dang kids are expensive lol so every penny helps. Great visit and I hope it continues. I'd drive the extra miles to get the service I did today. Sebastian needs a raise."
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