CSL Plasma

"Understaffed, but that's not the staffs fault. I wish they would hire more people and have all 4 stations open, as well as use the full donation room so that the process would go by a lot faster, but if they currently can't then it's unreasonable to expect it like some people in these reviews."

"Extremely understaffed. I’ve been here a few times and it’s always the same - there’s only 1 or 2 employees screening (even though there’s 4 stations). There’s several donating beds/stations available but for some reason they only use one half of the room so expect to wait longer than other plasma donating sites. To give you an idea. I got here at 4PM, it’s now 6PM and I am still waiting in line to be called back to donate. There’s still 6 people ahead of me. You may be thinking that I came at a busy time which is true but I’ve also been here early mornings and it’s the same. Positives? It’s clean and employees are nice. They provide small water bottles and crackers but I’d rather they just hire more staff."

"You open at 7AM. It’s now 7:40 at the time of me writing this, and there are 10+ people waiting in line…. But your donor floor looks like this. I don’t understand how a whole team of people that come in before opening aren’t ready when it’s time to open. I come in early so that I can leave early. I don’t come in at 7AM only to not even reach the donor floor until almost 8AM. You guys seriously need to get it together."

"I wish I hadn’t let negative reviews deter me from coming here sooner; everyone is great! The staff is friendly and professional, and they don’t hesitate to have a real conversation with you. The location is always clean and employees move quickly but they pay attention to details. Wait times are half what they are at the other company in town, and that’s without appointments! At closing, the medical employees always jump in & screen donors at the front too. It’s been an excellent experience here."