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Healing Hearts Pediatrics
3370 Mercy Road, Gilbert, Arizona 85297
About the Healing Hearts Pediatrics
Healing Hearts Pediatrics is a compassionate health institution located at 3370 Mercy Road in Gilbert, Arizona, United States. Specializing in pediatric care, our dedicated team of professionals is committed to providing top-quality medical services for children of all ages. Our mission is to heal and nurture young hearts, ensuring the well-being and happiness of our patients. With a focus on preventative care and holistic treatments, Healing Hearts Pediatrics is a trusted partner in your child's healthcare journey. Visit us today and experience the difference in our personalized and family-friendly approach to pediatric medicine.
Photos of Healing Hearts Pediatrics
3370 Mercy Rd Suite # 308, Gilbert, AZ 85297, United States
Opening hours of Healing Hearts Pediatrics
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Healing Hearts Pediatrics
"My son was seen here for his 12 month appointment, I refused to give him his 12 month vaccinations and in doing so I was told that my child "will die" If I don't give him the vaccinations. They tried guilt tripping us and kept repeating that our HEALTHY child will die. My son is very healthy, smart and very ahead of his development. To tell a new parent this is out rageous! Its disgusting and to even tell us that they REFUSE to see him if we don't! This goes against doctors Hippocratic oath. I will not ever be going here!"
"Front office was helpful and quick. Techs PA Taylor was so lovely to our son. Our son is very shy and he opened right up to her. She was really knowledgeable and made me feel so comfortable with the plan of care."
"Update: Received a call back a week later stating they wished to fix this issue. Was transferred to the “person in charge of records” who could not find my email because I was given the wrong address, I resent to the correct address and then she requested “verbal OK to email the records” (apparently the signed forms meant nothing so not sure why she had to “find” them first), then she sent me the records for my other child despite that I had written the correct child on the authorization release form (which she clearly did not read so again not sure why I even had to go through the trouble). Repeated careless mistakes coupled with every person giving a different story and nobody taking responsibility. 10/10 Would Not Recommend ********* Dr. Roller gets 5 stars, office staff get 0 stars. TL;DR: I moved out-of-state and they mailed me the records of a different patient (when I told them they did not care about this HIPAA violation) and now they are ghosting me in my efforts to get the vaccine records of my son. They told me to email signed forms which I did immediately - twice - and no response. I have called multiple times only to be on hold for over 30 mins with no answer and hung up on without a word. Long Version: Dr. Roller took care of my son since birth until 2 years old and was a delight. He is caring, informative, does not rush through appointments, and makes his patients feel seen and heard. His staff on the other hand have been nothing but challenging, for example: violating HIPAA, mailing me the records of strangers, never returning phone calls, billing the wrong insurance, billing the right insurance with the wrong visit codes so there was a large copay, not using gloves when my son bled with vaccines, not providing the print outs requested (what vaccines were my son given at this appointment?), on and on. If you have the ability to put up with apathetic office staff you will receive quality care from Dr. Roller but it’s quite the hurdle and your medical information is certainly not safe/private. May the odds be ever in your favor."
"As a first time Mom, I have so many unknowns which leads to many questions or concerns. That being said, I have never felt rushed through an appointment. My son sees Dr. Roller but even in his absence, I’ve had positive experiences with others as well. The appointments are on time and are quick and easy. I highly recommend Healing Hearts Pediatrics!"
"If I could give this pediatrician office negative stars I would. My husband's work changed insurance this past year so we had to find a new pediatrician. This office had openings well before any other. That should have been a red flag. It's filthy! Peeling paint and wall murals, dirty walls, chairs, and exam tables. The office smells. The staff is rude, argumentative, and disorganized. One nurse in particular doesn't seem to be all there and she's very rude. Wait times upwards of an hour. It's like taking your children to an inner-city clinic. They have a "Well" side and a "sick" side, which would be a good thing, but the waiting area is so small the partition isn't much of a barrier; and kids can and do go from one side to the other."
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