MinuteClinic at CVS

"My insurance does not require a copay for any MinuteClinic, which is the entire reason I came in, and when I visited this location, the doctor said she "accidentally pressed the button" and I'd have to request a refund. That was on July 31st. I've spent hours and hours on hold with CVS as well as my insurance, even having my insurance conference call with CVS to tell them I don't have a copay, and after a month and a half, I called for the fourth time today and was told my insurance did pay everything, but for some reason I'm "not in the system for a refund" and would have to wait 4 to 6 more weeks. You will never again see your money stolen by these crooks if you go here. Go anywhere else for medical help. A back alley would even be better."

"Got delayed by few w/ 2 little kids after going accidentally to another CVS location. Bluntly told to take another appointment even after seeing my 7 year old pleading to be seen by a doctor and there was 0 patients waiting. To top it, next patient who was grown up arrived 10 minutes after we checked in and was also late but admitted. Would highly recommend avoiding this particular location!"

"DO NOT GO HERE! I never write bad reviews but if I could give this place ZERO stars I would. Nurse Hayley Kopp hung up in my face TWICE when she called me to tell me angrily that I needed to reschedule my covid testing for showing up 7 mins late. Now I understand showing up late is an inconvenience and if I had to reschedule then so be it but hanging up in my face twice was RUDE and completely uncalled for. Two of CVS’s code of conduct values are Caring & Integrity. This nurse was neither and clearly doesn’t need to be working in public health and customer service. I’m still shocked. I’ve gone to a lot of cvs locations for covid testing and they’re always nice, professional and quick and I will continue to go to them in the midst of this pandemic but I promise you I will NEVER be back to this one and neither should you. If you want to be taken care of professionally there’s a great minute clinic located off Frank Lloyd Wright go to that one instead."

"NP Rachel assisted me during my visit and she was SPECTACULAR. I could not praise her enough. I had to wait in the lobby area for about an hour or so because I was a walk-in (and I fully expected this to happen) but every time she came out to get the next patient, she made the point to ask me how I was holding up and that she would be seeing me soon. Once I got in to see her, she was very friendly, nice, and sympathetic to my illness. She examined me thoroughly and gave me a couple of options to help me. She took the time to listen to my questions and answered them very efficiently. I hope I never get sick again to go back, but if I do, I would love being treated here."

"Got in fast, the nurse was friendly, and you guys completely saved my health! Got my medication refilled with a hold-over after another doctor I was trying to see never called me back, so now I have 3 more months to find a new one. HUGE stress relief."