Banner Urgent Care

"The old lady at the front desk is incredibly rude. If I acted that way at my job I would definitely be fired. I am not surprised that other people have left similar reviews probably about the same lady. She did seem very busy on her phone so it is possible we disrupted her game of solitaire. She definitely needs to be put in the back or fired her attitude is repulsive"

"I was sick and got what I needed to fix my long lasting cough. However, they entered the policy number of my insurance incorrectly and I got a bill in the mail. I had to go online and submit a claim... I recently swapped my insurance between the time I visited and when the bill arrived so I'm not sure what to do. Please assist ASAP."

"This used to be my go to place whenever I was sick or had an a health issue, but the receptionist Lori has made this place an awful experience, my first issue with her was when I crushed my finger really bad to the point it looked mangled and would not stop bleeding for days, after the emergency room it would still bleed out of my bandages so I went to this location to help bandage me back up, I was not even conversing with her but she went out of her way to talk to me and look at my finger, she then laughed at me when I asked the nurse practitioner if my finger would heal and my nail grow back and said “no chance it would”, I did not ask her for her opinion but she went out of her way to say this to me, the next time I come in my finger was still bleeding a lot and was pulsating so I needed to get bandaged again but she turned me away saying on the lines of “ we can’t keep bandaging you, do it yourself”. I talked to management and they said they will deal with it so I came in today over 8 months later to get std tested to be safe and again she was rude, didn’t even look at my insurance and told me that she will charge 700 dollars for the test while not even checking my insurance, this place is great except for this women she is extremely unprofessional and it seems cruel to act this way to people especially in the medical profession, I called another location to see if this was appropriate behavior and they said it was unacceptable to turn away people in this manner. it is really disappointing to see the clinic I have going to for years has this person working there and I will go to other locations until this receptionist Lori is not there anymore. By the way my finger did heal almost completely further compounding her unprofessional behavior because one she is not a doctor and should not be giving medical diagnosis or analysis and she wasn’t even correct saying it would never heal this women is really a bad representation of people who work hard and do good in this field."

"When you don’t feel well have a good experience it makes everything so much better. I have to say it was very impressed. Made an appointment online and front desk was very friendly and checked me in right away. The MA - Lisa took me back right away, she was very efficient, compassionate, and you can tell loved what she did. I asked her if she lived far and she did and was asked to fill in that day for somebody else but said she did not mind the drive because she loves that clinic. Laura the PA was amazing, listened, compassionate, and Efficient. If you need to go to an Urgent Care, I highly recommend. I have been in the healthcare industry forever and it is hard to find a solid team, caring provider. 10/10.. thx u banner Scottsdale."

"I can't even tell you how wonderfully cared for I was during this visit. I came in with one thing, but I was quite complicated. Janelle PA, the nurse and even the nice lady that checked me in, were extraordinary. I had tears when I left there, and didn't feel quite so crazy and unheard. Thank you Thank you! I am so grateful."