4C Medical Group - Carefree 36889 North Tom Darlington Drive, Carefree, AZ 85377

"Horrible! 4c's was terrible. Long delay nobody answering the phone, and I could NEVER access my data on their portal. Completely incompetent organization. One of the previous dr's my folks went to see left their group. Going now to Honor Health for more professional service."

"I have never provided a google review before, but after the poor and rude service I received from Dr. Cupic/4C Carefree medical facility today, was finally too much to take. I have been trying for a week to obtain two prescriptions- I called the pharmacy last Monday but unfortunately I and they have to deal with the 4C office but they indicated they needed to contact Dr. Cupic to obtain renewals. Either Tuesday or Wednesday (remember the pharmacy contacted them early Monday) telling me they had a renewal request for me, I said OK please renew (didn't really know why they had to call me but they did) and they said they would. . I called the pharmacy on Thursday and they said they hadn't heard back from Dr. Cupic. They indicated they would contact Dr Cupic again. I too called that day as well (Thursday) as well - but ended-up in the 4c Medical phone hell (admitted by the staff as being a "bad system", meaning you call their number, you never reach anyone directly, you stay on hold for ever (15-20 minutes with no one coming) even though their system tells you you are first in-line, no one ever comes on. When you select to go to voice mail, the attendant of the voice mail system indicates that the 4C Carefree system is not taking messages but then it says leave a message. So you are never sure it will ever get to anyone any way. By the way - i didn't ever hear from anyone. The majority of doctor's offices now use a portal to eliminate these communication issues (and control privacy - HIPPA) but 4 c seems not interested in investing in their business to improve service and be safe with patient info. Fast forward to this morning Monday (this morning 8.30 am - the internet said they were opening) - I called the 4C office - go into their voice mail hell in hopes I can talk to someone - end up leaving a message regarding both the scripts and I need a Dr's signature on a handicap parking permit request. I call the Pharmacy - they can't believe this isn't handled but not surprised as they say this happens all the time when contacting the 4C office - they say they will walk next door to get it taken care of. They do and they call me back to say they have the scrips and will fill them. I never heard back from the 4C office - I called them again as I needed the doc signed and wanted to make sure Dr. Cupic would be there. I finally heard back from the 4c office about 2pm them saying they had given the pharmacy what they needed - I said great but the pharmacy had called me 3 hours before indicating that the scrip was ready to pick-up. I then asked about the signature on the doc - she acted like it was news to her and indicated Dr. Cupic was going to be leaving in a few minutes. I raced to the office and provided them the form. They came back and said Dr. Cupic would not sign the form even though I have had the back condition for 4 years. Said she needed to evaluate me (i.e. office visit - i.e. "dollars")- I tried to reason with her medical assistant even demonstrating for him how my walking was impaired. He re-stated he would not explain to her but insisted she had to see me. I even mentioned how poorly I had been treated regarding the scrip renewal so maybe they could do me a favor ---but no! he even took the time to tell me they had renewed the prescription as a favor because i needed to have new meds completed (news to me - in the entire renewal process no one had mentioned this was an issue) Yes, I did loose my cool and used words I shouldn't have - I apologize for that behavior. I have been with the Carefree Office of 4C Medical Office for about a year, the above has been my experience through-out - I moved there i looking for a local doctor taking new patients - now I know why they were taking new patients. Well they will be shortly have a new opening. I can't believe took the time to write essay but needed to let people know what they are in for if they sign-up with Dr.Cupic. PS - I gave them a one star - if I could have selected zero stars I would have"

"Dr Victoria is a very nice and professional doctor, however when you call the clinic, you wait 45 minutes until someone answers the phone. I also have waited 3 weeks from them to get paperwork for my bloodtest and so they can give me a referall. Im changing my doctor and nobody should ever go to this clinic."

"I want to take a moment to compliment Dr. Chatman and especially Chris DiChiara- for Chris could be responsible for saving my life! I have been a patient of Dr. Chatmans for about 8 years and back in June of this year went to his office because of “golf elbow” it was no big deal. As I was walking out of the office Chris DiChiara, Dr. Chatman’s nurse told me it had been three years since my last blood test. I told him that I would schedule one with Valerie (I had no intention of doing that). I am in great shape, wife keeps me on a rigid diet so I did not think it was important. He basically forced me to take the blood test that day and I am so glad he was persistent and made me do it. My PSA came back at 7, went to Dr. Robert Shapiro my urologist for a DRE and he found a lump. After a Biopsy I was diagnosed with Prostate cancer, Gleason Score of 7 which meant I had to be aggressive in treatment and have it removed, which was completed two weeks ago. Last week Dr. Shapiro who performed the procedure, di vinci method – says I am cancer free. He is an amazing surgeon and I will be grateful to him the rest of my life. I know life-long monitoring will be key to my future health. I have always received super treatment from Chris, Dr. Chatman and yes Valerie at the front desk as well as Joanie Dr. Chatmans wife too. No I will be forever grateful to the entire staff especially Chris and Dr. Shapiro."

"They got me in fast, and were very friendly and professional. Dr Cupic is amazing. She really listened to me and my concerns and was very knowledgeable and to the point. Her nurse Rebecca was great too. The office was clean and quiet. I was very satisfied and feel I am in good hands!"