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Southwest Behavioral & Health Services Metro Outpatient
11221 North 28th Drive, Phoenix, Arizona 85029
About the Southwest Behavioral & Health Services Metro Outpatient
Southwest Behavioral & Health Services Metro Outpatient is a health institution located at 11221 North 28th Drive in Phoenix, Arizona. They provide outpatient services for individuals seeking behavioral and mental health treatment. Their team of experienced professionals offers a range of services including counseling, therapy, and medication management. The institution is dedicated to promoting wellness and recovery for those in need of mental health support.
Photos of Southwest Behavioral & Health Services Metro Outpatient
11221 N 28th Dr Building E, Phoenix, AZ 85029, United States
Opening hours of Southwest Behavioral & Health Services Metro Outpatient
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Southwest Behavioral & Health Services Metro Outpatient
"Please protect your mental health by NOT coming here. I called in advance to see if they took my insurance. I let them know I didnt want meds, just therapy. They confirmed they did and what the co pay was. I came in and paid for intake. They let me know they would call to set up an appt that day. They didnt. So I called the next day for them to inform me NONE of their therpaist accept commercial insurance. I thought I called and verified that you took it and SOMEHOW yall ran my insurance and could accept it for intake? But when it came down to it suddently you dont accept it. The therapist kept emailing me and telling me she would find someone within their system. Guess what never happened? Them finding me anyone. Now I am getting letters in the mail that I have been considered a no show for not coming to my appt? YOU NEVER SET AN APPT WITH ME. You told me you would get back after finding someone who took my insurance though we covered that before I came in AND during intake. What a joke."
"I've had good experiences overall when I have long term providers in place for both therapy and medication maintenance. I give 5 stars for the therapy side. However, there have been prescriber changes for the medication maintenance which have created a lot of stress to sort through. And the last few months, I've no longer had the stability I did with my prior doctor. I am disabled ànd there àre significant complexities due to my chronic illnesses. My medications are a very important part of my overall treatment/condition. I understand there's a steep learning curve for a new prescriber and this is why I must find a stable replacement to manage my medications. In addition, if there's an issue in between visits which requires I contact my prescriber, the system in place is especially challenging to work through. Ànd I'm not àble to speak to my prescriber. Instead, the SBHS protocol requires the patient navigate through two to three steps in order to resolve the arising issue at hand through a random "on-call prescriber" who is not familiar with my chronic condition, and often it has to be explained to the "on-call prescriber" to the extent it may be relevant for the matter at hand. So that process creates a lot of stress. I'm hopeful that once I find the right Prescriber (a good fit) to manage my medications, we can reestablish the stability I appreciated before."
"Nice people at the front desk and the M.A.’s are amazing, especially Evette. The only downside is I haven’t found a therapist there yet who isn’t a total narcissist that takes up the entire session speaking about themselves. I’ve went through 4 and gave up. The overall experience has been spotty except for Dr. Kerr and Evette. They have always been very professional and caring."
"Good luck trying to get through. I had to have G.A.L tell the high-needs case manager no one on the team could call and get a med check for one of my kids. Finally, after 3 months, we got her to have the front office call to get it set up. I was told the phones were not working properly. I decided to call and see what happens when I was in the waiting area to see if the phones did ring. Well, they did but no one in the front office answered the phones. I did this for the whole 30 mins I waited in the area to be seen by the doctors. No one answered. We had to go into the office because I had missed two doctor's appointments. Telling your case manager is not enough to cancel at least not for this case manager who does nothing to go above and beyond for her clients. So we were told we had to go in to do a face-to-face. Guess what... the doctor was not in person. Just us. After 3 years we never had to do it in person this time we did and like I stated the doctor wasn't even in person. This is just the last week of issues I have had with them. There is too much to write for the last few years but I have been trying to switch back to another company and have absolutely no help from the case manager. Every time she says she does something she always has to do it multiple times. For example, she booked a cft without permission from me or without probation confirmation. Then tells us we all missed cft kicks my kid off high needs. On top of this, we have been trying to switch them to a different company for services because of this case manager. She stated she sent paperwork and the place said there is no way and she couldn't even provide she gave the information too. This place is a joke and so much more to tell but this should be enough for you to run away from this place very fast. I have had services for my kids for many years and never had this many issues until Patricia H. Took over. She is lazy and does the bare minimum of her job."
"I had a new patient appointment set up. I had put the time in my phone wrong and it made me 40 minutes late. Well they refused to see me even though the lobby was completely empty. I have been having major depression, anxiety, suicidal thoughts, and panic attacks. All they do is tell me to call at 8am everyday to set up a new appointment, only to tell me that there are no openings. They are clearly not interested in providing assistance to those that clearly need it and are asking for it. This is exactly why I waited over 20 years to ask for help because now I just feel stupid"
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