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Southwest Pain Management Associates
14861 Cave Creek Road, Phoenix, Arizona, United States
About the Southwest Pain Management Associates
Southwest Pain Management Associates is a leading health institution located at 14861 Cave Creek Road in Phoenix, Arizona. Our team of experienced healthcare professionals is dedicated to providing comprehensive pain management services to help patients find relief and improve their quality of life. From advanced treatment options to personalized care plans, we are committed to helping our patients manage and alleviate their pain. Visit us today to learn more about how we can help you on your journey to a pain-free life.
Photos of Southwest Pain Management Associates
14861 Cave Creek Rd, Phoenix, AZ 85032, United States
Opening hours of Southwest Pain Management Associates
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
Day off
Saturday:
Day off
Sunday:
Day off
Reviews of Southwest Pain Management Associates
"Beware..they lie through their teeth. Was told my moms meds were sent to walmart on Watson. Drove there the next day to pick them up and they weren't there. Called sw pain management and was told somehow they got sent to Walgreens. Went there. Not there either. Called back and was told they were never sent at all anywhere. Was told they would call Walgreens to get them filled. U guessed it. They never called. I call back yet again, now I am told the Dr isn't even in today."
"BEWARE. DO NOT CHOOSE THIS OFFICE AS YOUR CARE PROVIDER. I have had a horrible experience with the staff. Dr Patel is very kind, her medical assistants are very kind. The check in staff, the office manager, billing however are horrible and rude. The office manager hung up abruptly when i was trying to explain things to her as well as ask questions. No compassion whatsoever. They also seem to nickel and dime you as much as possible. In the beginning they assured me that they accepted my insurance. Once i was checked in and seen, they started hitting me with all of these charges in order for me to get what i needed to take care of the problem i had. Shortly after i had personal issues to where i had to reschedule a few appointments. In trying to explain to the office manager Lori, she was very indifferent to what i was saying and immediately cut me off and pretty much hung up on me. Save your money, time and mental state, go elsewhere!!!!!!!!!"
"My appointment was with Dr. Matthews at the Tempe location. Dr. Matthews and his assistant were thorough and caring. My complaint is not with the medical staff as much as it is with the office staff that charged me for paperwork. Yes, I was charged $26.27 (odd amount) for a packet of papers with exercise instructions to try at home. I was not asked if I wanted the papers, no one went over the exercises with me, and most importantly I was never told there would be an additional charge beyond my co-pay. I was VERY clear with Dr. Matthews that I was not in a position to be able to pay ANYTHING beyond my co-pay and he assured me there would not be any additional charges. When I called the office to discuss this they were rude and condescending. Charging a patient for paperwork certainly is a scam as other reviews have mentioned. If I had been asked if I wanted the packet of exercises I would have said no, not if there is an additional charge for them. Please don't fall for this unethical practice."
"I had a re-occurrence of a medical issue and needed to revisit this establishment for treatment. When looking it up I was so shocked to see these negative reviews. I certainly do not discredit those people and their experience, but wanted to offer my alternative experience. First it appears they changed names in the last year or so, so perhaps a change in management/ownership has made things different for those negative reviewers I hope. I have seen Dr. Seena Patel multiple times over the years for some pretty serious issues and both she and her staff (Nikki) have been so compassionate to me. They seem to sincerely care about my well being and I feel in great hands with the medical care knowledge. I know she researches things I bring up, listens to all my concerns and does not dismiss anything I say. The doctor and staff call me back quickly, even off hours, they contact pharmacies to work out any issues and make sure I get medications I need for treatment quickly and thoroughly. I don't mean to sound overly gushy but this really has been one of my better experiences in the medical industry with a lifetime of serious health problems and I do not want anyone to miss the opportunity for good care here because of some peoples experiences. I have had no interaction with other doctor's here, nor with front desk staff that were negative, so it is possible those people exist - but I have not encountered that with these specific people I mention. I wish everyone the best in their treatment and suffering!"
"So far I've only scheduled an appointment. I was told a head of time that I should plan to spend 3 hours there for my initial appointment. I'm OK with that. So long as they are up front (and they were), and that time is spent seeing doctor(s) and/or doing testing, I'm happy to oblige. I DON'T want a place that spends little time with patients and over prescribes. I'll update after my appointment."
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