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Jewish Family & Children's Service Michael R. Zent Healthcare Center
3001 North 33rd Avenue, Phoenix, Arizona 85017
About the Jewish Family & Children's Service Michael R. Zent Healthcare Center
The Jewish Family & Children's Service Michael R. Zent Healthcare Center is a health institution located at 3001 North 33rd Avenue in Phoenix, Arizona. This center provides comprehensive healthcare services to individuals and families in need, with a focus on serving the Jewish community. Their dedicated team of healthcare professionals offers a wide range of medical services, including primary care, mental health counseling, and specialty care. The center is committed to providing compassionate and culturally sensitive care to all patients, regardless of their background or beliefs. With a strong emphasis on holistic wellness and personalized treatment plans, the Jewish Family & Children's Service Michael R. Zent Healthcare Center is a trusted healthcare provider in the Phoenix area.
Photos of Jewish Family & Children's Service Michael R. Zent Healthcare Center
3001 N 33rd Ave, Phoenix, AZ 85017, United States
Opening hours of Jewish Family & Children's Service Michael R. Zent Healthcare Center
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Jewish Family & Children's Service Michael R. Zent Healthcare Center
"They wasted our time by doing an intake for our daughter, booking us another appointment, only the come back and be turned away for the wrong insurance. The same insurance we had when we came for the intake. They refused to service us even when we said we would pay out of pocket to get our daughter the help she needs. Make it make sense…"
"It's almost impossible to get a hold of any staff over the phone. When dealing with a delay in treatment, responsiveness can mean the world and this clinic has shown to turn what should be expedient service into a living nightmare. These standards of care are unacceptable."
"Updated 11/23 This place is still no good for medical care. They have yet another new provider who is the only person seeing patients. Frustrated with the entire staff. You call and if you select any buttons, you get VM. You have to let it run through the entire prompt in English and Spanish TWICE before a human answers the phone. They will say they are transferring you to medical or behavioral and it’s a 50/50 chance you get to the right one. Forget about getting an emergency need appointment such as child throwing up with fever, or hospital discharge from an accident with head wound, concussion, and broken ribs requiring meds or referral services to see a specialist. They told me 12 days out is when they can schedule me. I tried talking to a supervisor to see if they can see me sooner. 5 days is still their standard for “emergency” appts. They need more providers to accommodate same day or at least next day appts. Forget it! 5 yrs I wasted on medical side-AVOID THIS PLACE! Update fall 2021 This place is no good for medical care. Now that Adriana is gone, the whole medical side is staffed with arrogant, lazy, people. They don’t answer the patient’s phones, if you get transferred in from the behavioral health side they usually will tell you leave a message, and if you have more than one issue or medication, they will make you have a bunch of appointments spread out over time. They only see medical patients from 7:30A-3:00P 3 days a week and the only provider, a PA named Tammy Oligarchy, complained that she doesn’t get to take a long lunch the first time I’ve met her. She has the assistant ladies stall for time by asking what medication refills you need, so she can come in and ask you the same questions without reading the notes and as soon as you mention something for a different issue, will tell you you need another appointment on a different day. She stated outright a few times now that they no longer do any same day appointments, so her advice is DON’T GET SICK OR GO SOMEWHERE ELSE. She acts like she doesn’t want to see patients, so why work there as the only provider who can see patients? after I waited 5 days for an “emergency appointment” only for Tammy to REFUSE TO WRITE A WORK EXCUSE NOTE. I had to drive back 2 more times and wait on standby over an hour just to get a note that said I was seen for an appointment. For my sick appointment I was on time at the check in window but the man up front answered a call from in the building and then transferred the call incorrectly and then laughed with his neighbor saying, “it’s ok. They’ll call back. Probably.” He then took another call before checking me in so it was 3 minutes after my appointment time, and Tammy kept telling me how grateful I should be to her because she was seeing me. The office medical assistants are called behavioral health techs here, BTW, and they sign the notes instead of the provider, so make sure if you need a work excuse, you tell the provider you need it from her or a nurse. I went in for being coughing bronchitis sick and it looked questionable since behavioral health has nothing to do with a “potential Covid infection” which I was being seen. The were 2 helpful persons, one was the RN lady who looks like Elsa, and there was a BHT/MA who was pleasant. But when they were talking to me after Tammy had retreated to her office after dismissing me, she kept listening like she was paranoid, and she emerged only to tell me that they don’t have to make another appointment and I should just leave and call in so the front desk can schedule it. I told her they don’t answer calls and I want to make sure I have it scheduled before I leave. She asked well how did you get this appointment then and I told her, I drove in the previous week and talked to the Elsa look-alike. Tammy needs to chill out and go work in a office with other providers so they can help shoulder the burden of seeing patients. She should see patients as people, not just to get as many appointments paid for as possible."
"This place is ridiculous. They don't care about their patients needs. I had scheduled an appointment for my son well we were 15 min late but they told me I coukd be when I called I got there and they said I needed to reschedule. So I did and mistakenly I came in at noon and the appointment was at 11. It was an accident however they told me im not allowed to come back because of that. It wasn't about me or the Dr it was for my 10 year old child and if they cared for their patients they would have rescheduled. Very UNPROFESSIONAL."
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