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Sonora Quest Laboratories
2640 West Baseline Road, Phoenix, Arizona, United States
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About the Sonora Quest Laboratories
Sonora Quest Laboratories, located at 2640 West Baseline Road in Phoenix, Arizona, is a leading health institution dedicated to helping individuals take control of their health. With the option to order and prepay for lab tests, including COVID-19 testing, without a doctor's order, Sonora Quest makes it easy for patients to access important medical services. The institution also offers convenient online billing services for secure payment options.
In addition to providing essential testing services, Sonora Quest is committed to raising awareness about important health issues, such as cervical cancer. COO Sonya Engle shares her personal battle with cervical cancer and advocates for improved screenings and early detection methods. The institution also strives to enhance the employee experience, as demonstrated by COO Sonya Engle's insightful podcast discussions on the topic.
Sonora Quest Laboratories is at the forefront of innovation in the healthcare industry, with initiatives like the Innovation Center of Excellence recognized for supporting ideas that benefit patients, providers, and payers. The institution's chatbot provides general information about services, but does not offer medical advice or interact with live representatives. By prioritizing patient care and innovation, Sonora Quest Laboratories continues to be a trusted resource for health and wellness in the community.
Photos of Sonora Quest Laboratories
2640 W Baseline Rd #115, Phoenix, AZ 85041, United States
Opening hours of Sonora Quest Laboratories
Monday:
07:30 - 16:00
Tuesday:
07:30 - 16:00
Wednesday:
07:30 - 16:00
Thursday:
07:30 - 16:00
Friday:
07:30 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Sonora Quest Laboratories
"Our 13 month old son needed to have some labs drawn and I was dreading it because of all the not so great reviews on all of the locations in the valley. We went with this location because it is closest to the house and also had the best reviews. After our visit, I don’t get any of the bad reviews except for not answering the phones, only because no one ever answered when I tried calling each time. The staff was friendly enough. I believe that if met with rude people, the front desk ladies would just reciprocate with the same attitude, but I was nice to them so I had no issues at all. We arrived almost 10 minutes before our appt time because I know they usually have to take care of insurance stuff and make sure they have the correct order for what is being tested. We were finished with everything and leaving 3 minutes after the appointment time so they were also pretty quick. Our phlebotomist was Anna and let me tell you…she is an absolute ROCKSTAR! She was kind, super friendly, and efficient. She only had to poke our son once, didn’t bust his vein, and was done in 30 seconds. She was so awesome that I’ll go here from now on and ask that she draws mine too!"
"The wait is long but that’s understandable, what I do not understand is the attitudes of the front office staff. It’s not okay to be rude to people who are obviously there because they may not be feeling well, The day was just starting out it was only 8am so I can only imagine how patients are treated 8hrs into the shift . Do better Sonora Quest, I will never go back to this location again."
"Not sure of the young woman’s name but she was extremely rude. My appointment was at 2:00pm, it’s now 3:06 and I’m just being called back. Why have appointments if you’re not going to honor the time? Not sure if this is a staffing issue or not, but it’s extremely unprofessional. I understand some labs may take longer than others, but if someone has an appointment, that should be honored. I’ll be sure not to come back to this location."
"My advice is to stay away from this place. I went in to take my daughter on a Monday when they opened, which is at 7:30 a.m. Apparently I interrupted their staff meeting. (How was I to know?) They were rude and just staring at me as if I committed a robbery. Very unprofessional."
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